Mia Mcdaniel Email & Phone Number

• Design and optimize administrative and operational processes, including program content, pricing, and strategic planning. • Collaborate closely with the Executive Director to enhance program effectiveness, ensuring alignment with the organization’s mission and community needs. • Lead the development and execution of marketing strategies, including the creation of flyers, applications, and contractual agreements, to increase program visibility and engagement. • Manage financials, including budgeting, reporting, and financial strategy, to ensure organizational sustainability and compliance. • Collaborated in strategic planning with the Executive Director to bolster partnerships with key stakeholders, enhancing the organization’s capacity to deliver high-quality recidivism services and community violence intervention programs.

• Led full-cycle recruitment, driving the acquisition of top talent while optimizing operational processes within the facility. • Collaborated with management to develop and implement strategies for workforce planning and organizational effectiveness. • Supported management in strategic planning initiatives to align talent with long-term organizational goals.

- Performance analysis- Provide effective coaching and feedback- Successfully lead and developed a team of 17 employees- Responsible for quality, service levels, associate development, and team building- Coordinate new-hire and progression staffing• Monitor production volumes and performance metrics- Conducted various trainings on consumer deescalations and service excellence - Plan schedules based on estimated call volume, associate availability, and product needs

Highland Hills, Oh

• Researched and resolved issues/inquiries daily• Support and manage the resolution process for complaints in the Escalations Department in a timely and professional manner• Provide coaching & feedback to internal employees• Documented all inquiry activities in the appropriate reporting system• Communicated thoroughly with internal representatives and customers, enabling effective information exchange and efficient process management• Provided responses to inquiries in writing using professional email skills

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Social Sciences