Mia Bryson Email & Phone Number

Remote

Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning, calendaring and docketing. Aderant is an established and trusted partner with its versatile and innovative technology solutions, superior customer service and reliable implementation process. Aderant operates as a unit of Roper Technologies, a constituent of the S&P 500®, Fortune 1000® and the Russell 1000® indices.

Charlotte, North Carolina, United States

-Participates in client calls application deployment in an Identity Access & Governance Platform (Saviynt)-Validates data pulling from Saviynt to application data to verify application access, security, and separation of duties-Combines data and training directions from multiple sources to provide a comprehensive, easily-accessible training manual to increaseproductivity by 20%

Raleigh, North Carolina, United States

-Lead team projects to automate business processes and data analysis for stakeholders using Python, Tableau, Oracle Database, and Power BI in order to create presentations for the head of the institution-Trained and mentored all new IT Student Consultants in departmental software, proper IT protocols, project management practices, and customer service, increasing performance by 30%-Pulled, cleaned, and managed data pulled from an Oracle database to be used for quarterly reports and data analysis

Raleigh-Durham, North Carolina Area

-Supplied best-in-class customer support as a first point of contact for stakeholders, and vendors in a high-volume environment utilizing ServiceNow with a 94% ticket completion rate-Fielded patron technological issues i.e., computers/laptops/tablets, printing, connectivity, and networking.-Installed, configured, deployed, and supported computer operating systems, applications, client/server software, as well as various hardware, decreasing equipment downtime by 50%

Springfield, Virginia

-Operated point of sale register to complete financial transactions and crossed-trained in multiple in-store departments-Resolved issues with customers’ service obstacles in and out of store-Appointed Point Trainer and tasked with overseeing onboarding for newly hired Cashier Assistants, reducing turnaround time by 15%-Spearheaded monthly and quarterly store inventories, minimizing asset loss by 29%

Education record

Bachelor Of Science - Bs, Accounting

Bachelor Of Science - Bs, Information Technology