Mia De Kock Email & Phone Number

South Africa

• Direct all sales and client service activities, establish sales and client service strategies, manage sales budgets, and drive business growth and market share.• Manage and develop a team of sales and client service teams to increase sales targets and overall revenue growth.• Deliver operational excellence for clients to ensure business retention and delivery of exceptional client service.• Identify and lead opportunities for growth and support new business opportunities.

Cape Town, Western Cape, South Africa

• Developed and executed a regional sales strategy for selling high-value business solutions to clients and maintaining their accounts.• Secured new business opportunities and increased sales revenue by 12% within 6 months through developing and maintaining sustainable client relationships.• Steered a CX friendly dashboard, including successful development and launch.

• Drove client satisfaction, retention and revenue growth by developing and implementing effective client engagement strategies.• Led digitisation implementation from manual systems and processes.• Trained 80 attendees in the new systems/processes.• Improved client satisfaction.

London, England, United Kingdom

Account Manager responsible for Government and Energy clients in the UK.

Certificate, Amec Foundation Course In Media Measurement And Evaluation, Certificate

Certificate, Customer Service Management, Communications Skills And Customer Journey Mapping

Higher National Diploma, Specialising In Business Management And Upholstry

Higher National Diploma, Interior Design

Auditing

Accounting

Education record

Activities and Societies: Choir Cadet Orchestra ACSV Debate team Newspaper