Mica Casey, Mba Email & Phone Number

Virtual

- Developed, coordinated, and launched training for 1200 employees in 5 Functional divisions across three 3 countries in 7 centers- Managed million-dollar training budget for system release and enhancements projects and annual organizational training needs- Relationship Manager between training vendors and multiple business units for coordinating training strategy, creation, and delivery.- Cornerstone LMS Lead for reporting, curriculum development and maintenance- Developed and maintained a complex SharePoint site for all training content and supporting documentation for students and trainers moving to a new electronic training strategy - Provide asset management for 100 devices including desktop, laptops, and tablets for the training department- Microsoft 365 Change Champion for education and corporate adoption- System Owner and SME for two production testing instances for training activities and code testing for new system releases- Provided reporting for training initiatives and projects, completion percentages, forecasting, and department KPIs for executive/senior leaders - Innovation leader for creating new solutions to through new reporting tools and process change to drive workforce productivity- Vendor onboarding and transition team member SME, having successful onboarded 2 vendors and over 700 employees while providing ongoing training support for new hires after initial launch

Tempe, Az

Coordinated and scheduled system release, sustainment, and new hire training for 1200 plus employees Served/lead project calls for new system enhancements to coordinate training and test instance requirements Oversee code release and testing timelines for validations of new technology releases Owned and maintained two production test instances for training activities and code testing Provided reporting daily/weekly/monthly supporting training completion progress, forecasting and KPI Created training and Excel macros for billing department use for mail merges and other time saving initiatives Organized analytics and project resources for management at various levels within the organization Developed a weighting formula for billable lines to determine headcount and workload balancing Partnered with reporting team to implement reporting innovations for a significant time saving advantage

- Supported the application process for students including making recommendations to the admissions committee for admissions and completion required documents for students- Audited student documents for accuracy and compliance - Assisted student with a review of transcripts and evaluating academic progress- Worked and maintained a customer service database consisting of files and records for all potential and current students- Subject matter expert in systems and technology support

Everest University

- Frontline Leadership Development Program participant and graduate, an elite group of twelve employees selected from over 500 employees to be trained in both leadership and management areas- Assisted student with pursuing and deciding on higher education goals, aided in the enrollment process for college, including application troubleshooting, preliminary coursework, orientations- Selected to be a Academic Advisor with additional job roles and responsibilities; advising students, scheduling courses, student retention, and classroom support- Facilitated and planned team training to assist co-workers with sustainment training and new initiative training- Designed a site wide training play for “a day in the life” of other job functions, this included training mentors and scheduling session for 400 plus employees- Complied and created a variety of student reports, provided administrative support to Director, several of my Excel data tracking forms that are now being used site wide - Designed training materials such as manager-in-training binder and a Do Not Call job aides to assist employees with new job roles- Selected by Regional Vice President to be a member of the retention task force with the goal of creating projects for increased employee moral

Gilbert, Az

- Certified manager trainer, instructed new managers on operations and branch policies, performed field visits to other branches to evaluate internal controls between audits- Completed interviews and on-boarding with new employees and trained them through-out their introductory period on bank teller skill set, personal banker roles, Federal Regulations including Bank Secrecy Act, Regulation D, and other relevant regulatory requirements- Lead weekly operations meetings which including updating Bank team on policy changes, regulatory changes, best practice or updated to existing skills training- Achieved personal monthly and branch quarterly sales quotas, familiarity with personal and consumer deposit accounts, credit cards, and loans. - Worked to create branch action plans to increase revenue and reduce costs within the branch profit and loss reports- Handled all branch Bank Secrecy Act reporting including, report counterfeit currency, completing MIPL and CTR for currency reporting, and SAR for warranted activities- Recognized as a fraud stopper for catching a fraudulent check casher that had hit multiple banks in the area, and was able to involve local law enforcement to apprehend the suspect

Master Of Science - Ms, Information Technology

Master - Information Technology Management with a focus in Business Analytics

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.7

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Sports Management