I HAVE MORE THAN FIFTEEN YEARS OF PROFESSIONAL EXEPERINCE WITH 5 YEARS SUPPORTING TRAINING AND DEVELOPMENT FOR THE CUSTOMER ADMINISTRATION DIVISION AT RICOH USA. I AM A DETAIL-ORIENTED, SELF-STARTER, MOTIVATED SENIOR MANAGER WITH A STRONG WORK ETHIC AND GET IT DONE MENTALITY. I AM AN EXTREMELY DETERMINED, HARDWORKING INDIVIDUAL WHO APPRECIATES NEW CHALLENGES AND TASKS. I PRIDE MYSELF OF PROBLEM RESOLUTION AND KEEPING A BIG PICTURE MINDEST FOR A FRESH LOOK AT ISSUES. I HOLD DUAL CREDENTIALS WITH AN MBA AND A MS IN INFORMATION TECHNOLOGY MANAGEMENT.MY METHODOLOGY AS A SENOIR MANAGER IS TO SCHEDULE RESOURCES AND PROJECTS EFFECTIVELY BOTH FROM A TIME AND COST PERSPECTIVE. COST CONTROL AND RISK MANAGEMENT ARE IMPORTANT FACTORS TO ADDRESS IN ANY PROJECT AND CRITICAL IN CURRENT BUSINESS CLIMATES. DELIVERING RESULTS AND PROVIDING SOLUTIONS TO PROBLEMS BEFORE THEY ARISE LEAD TO SUCCESSFUL PROJECT IMPLEMENTATION AND COMPLETION. ANTICIPATING NEEDS OF BOTH MY ORGANIZATION AND MY TEAM IS A NATURAL ABILITY FOR ME.I HAVE HAD EXTENSIVE CUSTOMER SERVICE EXPERIENCE BOTH FOR INTERNAL AND EXTERNAL CUSTOMERS. I HAVE A VAST KNOWLEDGE FROM BOTH MY EDUCATIONAL AND PROFESSIONAL EXPERIENCE TO UTILIZE FOR EFFECTIVE AND EFFICIENT DECISION MAKING. LEADERSHIP IS A SKILL THAT COMES NATURALLY TO ME, IN PREVIOUS POSITIONS I HAVE MANAGED AND TRAINED OTHER PERSONNEL AND SERVED ON NUMEROUS COMMITTEES AND SPECIAL PROJECTS. I AM COMFORTABLE PRESENT AT ANY LEVEL OF LEADERSHIP WITHIN AN ORGANIZATION. I ALSO HAVE STRONG COMMUNICATION SKILLS IN BOTH ELECTRONIC AND IN-PERSON SUPPORTING USERS IN OFFICE AND REMOTE ENVIRONMENTS.MY GOAL IS TO CONTINUE MY PROFESSIONAL CAREER PATH ADVANCING MY OWN PERSONAL SKILL SET AS WELL AS PROVIDE MY ORGANIZATION WITH AN EXTREMELY TALENTED AND DEPENDABLE RESOURCE.
Listed skills include Higher Education, Customer Service, Coaching, Team Building, and 12 others.