Micah Eulberg Email & Phone Number

Hillsboro, Oregon, United States

-Ensured commercial loans secured by real estate are compliant with the Flood Disaster Protection Act-Performed in-line quality control on Pre-Funding Flood Approval reviews to identifyprocedural/regulatory errors and ensure procedures were followed to prevent external impact-Prioritized daily work based on Service Level Agreement -Maintained a highly organized personal file system-Onboarded new processors from day one, holding daily training sessions and introducing new jobfunctions over time-Tracked trainee development with Excel checklists and communicated development to Leadership on a weekly basis-Partnered with trainees to provide consistent support throughout the day, including scheduling impromptu meetings/training sessions as needed-Designed training documentation for FCRT’s Training Hub for use by trainees, and as a resource for tenured processors-Reviewed/monitored daily reports to ensure data integrity-Adhered to compliance procedures and internal/operational risk controls

Hillsboro, Oregon, United States

-Worked cases from start to finish to provide customer, partner, and third party resolutionsthrough written correspondence-Performed extensive research through multiple systems of record-Assisted with quality assurance projects for newly hired team members-Reviewed QA case notes and feedback-Partnered with QA specialists to identify personal and teammate coaching opportunities-Created and refined personal case workflow-Identified trends to manager for weekly team quality reviews-Provided long-term coaching as a regular point of contact for new team members-Ensured related regulations are properly recorded and followed-Communicated with team members/managers from other departments to complete research

Hillsboro, Oregon, United States

-Provided best-in-class customer service to high value customers-Maintained star-performer QA accuracy-Coached peers to support their QA growth and ensure high-performing team QA scores-Partnered with QA Liaison to identify QA deduction trends and communicate findings to manager-Designed QA training docs and activities to increase engagement and decrease deductions-Educated and connected customers to digital banking options-Navigated multiple systems of record, applications, and web tools to find information-Adjusted personal goals and plans quickly to meet changing business needs-Managed schedule effectively to ensure service level agreement guidelines were met

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Bachelor Of Science - Bs, Geography

Associate Of Arts Oregon Transfer - Aaot