Solutions Architect Engineer
CurrentDesigned and implemented service solutions from pre-sales to delivery, aligning with customer needs, technology requirements, and cost considerations.• Collaborated with account teams and customers to gather information required for scoping.• Led compliance to SLAs, analyzed proposals, Statements of Work (SOW), and pricing models (BOM).• Delivered solution governance, maintained, and tracked information required for internal reporting systems.• Drove prompt resolution for escalated situations and created/maintained strong relationships with services sales teams.• Influenced customers or prospective customers to develop integrated solutions and led detailed architectural dialogues to facilitate delivery of comprehensive solutions.