Solutions Architect Engineer
Current- Designed and implemented service solutions from pre-sales to delivery, aligning with customer needs, technology requirements, and cost considerations.
- Collaborated with account teams and customers to gather information required for scoping.
- Led compliance to SLAs, analyzed proposals, Statements of Work (SOW), and pricing models (BOM).
- Delivered solution governance, maintained, and tracked information required for internal reporting systems.
- Drove prompt resolution for escalated situations and created/maintained strong relationships with services sales teams.
- Influenced customers or prospective customers to develop integrated solutions and led detailed architectural dialogues to facilitate delivery of comprehensive solutions.