• Responsible for the development and coaching of 15 Claims Analysts who are accountable for the preparation and filing of FHA Part B claims via HUD guidelines and procedures.• Accountable for the review of individual performance statics for each staff remember to ensure daily, weekly, and monthly expectations are met via the departmental guidelines.• Develop individual performance and career goals for each member of my staff to ensure their own personal and organizational expectations are being accomplished.

• Established and developed working partnerships with members of senior management from the Correspondent and Retail business channels, in order to institute a standardized process which ensures documents are indexed correctly (by loan number/document type) in order to support both internal and external partners in both prefunded and post fund work.• Responsible for leading a team of one to three direct members of management as well as 60+ indirect reports that are accountable for preparing indexed loan files for underwriting, processing, and closing with in the Retail and Correspondent channel and Servicing documents within performing and non-performing sides of the portfolio.• Created working relationships across Wells Fargo Capital Markets in conjunction with Wells Fargo India Services (WFIS) to ensure standardized operational functions are mirrored across virtual and physical sites. • Developed and implemented a standard hiring model within the department including: standardized hiring methods for contract & full time team members, as well as members of the leadership teams. Duties also include career mapping to ensure retention and team member development,• Acted as the Vendor Management Liaison within Electronic Indexing Document Management for all in stateside sites, and represented Document Management as the single point of contact for senior agencies representatives as well as Wells Fargo Procurement for all hiring within the department. (Team Members, Work Directors, and Loan Administration Managers/Supervisors).

• Responsible for supporting the Servicing Integration operations teams within the Consumer Lending Group as it pertains to ensuring proper adherence to the Third Party Vendor Management Policy. • Provide support to 5+ operations managers by performing due diligence, policy documentation, service level reporting, operational support, annual certification tasks, and relationship management on the 8+ third party vendors utilized by these teams.• Established working relationships with internal and external business partners to ensure appropriate and transparent communication occurs to ensure the effective performance of third party vendors

• Loaned by Wells Fargo Home Mortgage for three months to United Way to support local businesses by running and coordinating their annual United Way giving campaigns.• Developed strong working relationships through effective written and verbal communication with local area business leaders. Through these relationships I was able to support these organizations to plan, coordinate, and implement effective fund raising campaigns in order to support the goals of United Way of Central Iowa.• Presented and effectively communicated the goals and mission of United Way to more than 2500 individuals in both large and small group settings.• Partnered with members of more than 45 local businesses to create and implement detailed plans to ensure appropriate donation goals were met for each organization.

Monitored and coached team members to key performance drivers including service level, production, quality, and adherence metrics in order to support and manage to a budgeted cost per loan provided by internal business partners that the organization supported (Correspondent Lending, Retail Lending, Wholesale Lending, and Home Preservation).Responsible for the coordination and implementation of all team members hired throughout the department. Effective leadership of Work Directors and team members with their career development, enhancement of skills, and education of the company and organization.

Managed and established working relationships with Hiring Managers from Fortune 500 companies. Through these efforts I was able to support these businesses through technical and customer support while assisting in their hiring needs. Responsible for full cycle recruiting efforts in placement of contractor employees in various sects of the business professional and manufacturing industries for both entry level and management level positions.Working with these aforementioned Managers to ensure proper service was outlined and executed while negotiating rates with these clients on both small and large-scale projects. Capable of sourcing and networking with over 100 potential candidates per week, varying in experience as well as job level/function. Methods used in sourcing include: Enternet searches, cold calling, and networking functions.Through collaboration with peers, established diverse recruiting methods in order to source ideal candidates that fit our clients’ needs. Trained and kept communication lines open within the division while continuously managing a team of recruiters.