•Scope of role includes responsibility of all aspects of Amazon Fresh BWI6 site operations to include exceeding site performance goals, adapting to ever changing and exceeding fast paced business model, labor planning and execution of 300+ associate labor force in a 100,000 sq. ft. facility, and maintaining HR initiatives and support. •Responsible for leading two Area Managers and two front line supervisors to include career development, mentoring, and performance management•Instrumental to the success of BWI6 incorporating rapid process changes as the Amazon Fresh network continues to evolve. Experience driving cost reduction initiatives across program technical teams and serving as a primary point of contact for site during operational implementation.•Track record of delivering sustained operational results as Top Tier ranked manager. Simultaneously owns both site-wide and network-level process changes resulting in significant cost savings and value to Amazon•Acts as the primary information source for the team, maintaining compliance and consistency as site subject matter expert •Creates, communicates, and maintains quality control policies and standard work procedures to Area Managers and associates•Evaluates performance objectives and metrics using data analysis to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations

•Launched the Mid-Atlantic regions premier Amazon same day delivery grocery site, BWI6 June 2016. BWI6 holds the Amazon record for fastest building launch to achieve 100,000 units shipped per week•Responsible for measurement of quality & inventory transaction integrity accuracy while providing feedback to Operations•Identification of root cause of inventory deviation through cause & effect analysis•Weekly analysis of customer defect data with development of corresponding action plans to reduce defects•Implemented technical expertise and in depth process knowledge of Inbound, Outbound, and ICQA Amazon Operations in support of Operations team

Receive/Stow Area Manager - Amazon Fulfillment - SDF1 - Campbellsville, KY•Inbound Operations experience totaling 4 peaks as area manager in both receive and stow departments at SDF1•Responsible for leading a team of 165 tier 1 associates and two tier 3 associates during peak 2015•Track record of delivering significant process improvements across multiple process paths, including but not limited to:o Implemented first sort line performance Andon system at SDF1, improving dock TPH by 10%o Partnered with Seattle software team to improve network LP mobile lag times by 15% in MC9090 & MC3190 scanners o Pioneered use of mobile hand scanners at SDF1 for LP receive process path, increasing LP capacity by 100%o Implemented receive FIFO cart system used since inception in 2012, resulting in cost savings of $20,000 per yearo Reconfigured BMVD receive process improving path by 10% as a result of motion waste reductiono Created Minimum/Maximum Not Yet Received (NYR) cart violation requirement, improving receive TP90 metric by 15%•Experience driving metric compliance:o Statistical Process Control SME- Inbound execution of control charts at SDF1o Drove License Plate (LP SME) compliance levels from 8% to building record high 60%, from Jan. 14’ to July 14’o Drove Inbound Andon Tracker (IAT SME) compliance levels from 55% to average 99%, 1st in network ticket submittals•Six Sigma Tools Knowledge: Value Stream Mapping, 5 whys, PDCA, Control Charts, Pareto Analysis•Responsible for developing Tier 3 direct report; currently interviewing for Tier 4 Area Manager role•Proficient at motivating teams in public settings, specifically large startups or via interpersonal communication•Represented SDF1 as building SME during network calls for Receive, License Plate, IAT, and Stow•Led over 30- 5s/Area Organization projects from 2012-2015•Participant in network campus recruiting event, Virginia Tech fall 2014’

-As project manager, directed and controlled all aspects of multiple commercial flooring projects around the DC Metropolitan area;-Represented FSI at several crucial multimillion dollar construction sites as company liaison;-Oversaw and organized multiple teams of flooring technicians as foreman;-Maintained deadlines according to strict construction schedules;-Developed project estimates using computer software to quote potential projects for general contractors;

-Created awareness of EA Games and EA Sports in the college lifestyle;-Organize brand awareness events, tournaments, and outreach programs to benefit the community of Blacksburg;-Create campus buzz and an online marketing campaign through networking entities;