Micah Brill Email & Phone Number

Buffalo, Ny

• Manage the Customer Service, Inside Sales, & Projects departments• Monitor the sales orderbank and pro-actively identify potential issues• Work with internal departments (Sales, Warehouse, Purchasing, Technical, Accounting) to resolve order issues• Provide data analysis and recommendations on revenue & margin by product/customer• Review and update department policies & procedures for best practices• Create resources & tools to improve workflow & efficiency• Generate reports and complete special projects as requested by the General Manager

• Oversee the day-to-day of the Customer Service department• Responsible for hiring & training of staff• Audit work outputs and monitor performance• Work directly with customers on escalated issues• Assist with overflow work during busy periods or while staff is on paid-time-off• Create tutorials, resources, and tools to improve workflow efficiency

Buffalo, Ny

• Answer phone calls in a call center environment• Enter purchase orders into ERP system• Provide price & availability quotes to new and existing customers• Assist Customer Service Supervisor with data analysis & planning projects

Batavia, New York, United States

• Perform & practice with band on a regular basis• Prepare for for special events & song specials

Batavia, Ny

• Help lead weekly youth group• Teach lessons, host games, facilitate discussion, & participate in planning

Batavia, Ny

• Provide oversight for daily activities of five Summer Recreation program sites, and 16 employees• Inventory management and upkeep for program sites and storehouse for 90+ item types• Reorganized, updated, and compiled 100+ page employee training manual• Collect, compile, and analyze program attendance data for: overall program health and year-to-year trends

Batavia, Ny

• Entrusted with keys to open and close shop• Trained over ten new employees in standard operating procedures; register, customer service, and drink preparation• Engaged in one-on-one interactions with customers to build long-term relationships and promote customer loyalty• Implemented Coffee and Music Nights; booked musicians and provided live audio engineering

Bachelor Of Business Administration (B.B.A.), Business Administration, Concentration In Management

Associate Of Arts And Sciences (A.A.S.), General Studies