Micah Dodd Email & Phone Number

West Des Moines, Iowa, United States

Working on the control team aligned to Payment Operations with a focus on ACH, ECS, and RTP.

Des Moines Metropolitan Area

West Des Moines, Iowa

• Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external.
• Provides operational risk expertise and consulting for projects and initiatives with high risk.
• Work with business process owners, managers and subject matter experts, and risk and compliance partners to execute the BPM Modeling factory, identifying risks and controls for annotation to the corresponding process map
• Review and provide challenge to help business process teams identify potential gaps in controls, key performance indicators and self-assurance activities and prioritize observations for addressing priority business.
• Provide consultation on action plans and track and report on associated remediation opportunities as needed
• Work with review activities team to ensure that control tests focus on the most important aspects of identified risks

West Des Moines, Iowa

• Responsible for the response, research, and resolution of escalated inquiries and complaints that require special handling under Enterprise Complaints Management Office
• Review in-process, closed, or cancelled single loan/credit exceptions, applications, claims, files, and/or on-line transactions to determine if processes and documentation are in compliance with internal company.
• Evaluate inquiries and complaints to determine appropriate course of action, conduct investigative steps to fully identify issues, research product information, terms, conditions, and contracts
• Serve as an intermediary to resolve disputed matters; negotiate and enact settlements
• Document, report and track identified risks and problems

West Des Moines, Iowa

• Responsible for the review, research, analysis, calculation and submission of mortgage claims that are highly complex in nature
• Review loans for appropriate documentation and completes regular follow up with foreclosure attorneys, internal departments and others for missing information.
• Efficiently analyzes claims to maximize returns while minimizing financial risk to Wells Fargo
• Submit claims and file reports that comply with all rules and regulations set forth by Wells Fargo and other governing agencies
• Uses policies and procedure along with personal judgment to work with minimal supervision
• Audit and provide feedback to upstream partners to ensure correct procedures and processes are implemented and followed

Chester Township, New Jersey

• Developed, wrote, implemented and tested department procedures
• Worked in teams to problem-solve and successfully complete tasks efficiently
• Selected by management for specialized training. Utilized knowledge and certifications acquired to expand the scope of departmental capabilities
• Responsible for leading others to ensure the timely and accurate completion of specific objectives
• Designated as primary lead on multiple property management projects
• Initiated and lead interdepartmental inventory management improvement project for vehicles and equipment. Helped to increase transparency and auditability for upper management and other departments resulting in.

Bachelor Of Business Administration - Bba, Finance

Associate’S Degree, Non-Profit/Public/Organizational Management