At this company, my roles are to assist our various clients and users with any IT related issues or concerns. Including but not limited to: active directory, software, hardware, and server maintenance. Support administered was both remotely and in office. I continued to hone and expand my customer service and IT skills at this upper tier IT support provider.

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Assisted in...• The transition from their legacy phone system to a VoIP system.- Set up the port exceptions for the Ring Central access within our SonicWall firewall.• The transition from an Exchange 10 email server to an Office 365 server.- Made note of all the various addresses, public folders, routing rules and transitioned them to the Office 365 server. I set up spam filtering through Office 365 but it was inadequate so I continue to manage the spam filtering through our email providers proprietary system.• The setup and training of new proprietary sorting automation software.- I created many manuals on how o operate the new software and machines.• The assimilation of a acquired companies resources and data.Regular Duties...• Set up/maintain computers, printers, etc within the office. • Resolve help desk tickets across the office via phone, email or remote PC software.• Resolve email issues mostly involving Outlook and maintain the MS Exchange email accounts.• Maintain/support the company website/database and various company software.• Administered the office active directory, file servers, and network attached storages.• Monitored and maintain the various file backups (Backup Exec, AppAssure, and the Synology NAS backup).• Maintained several physical and virtual(VMWare) servers.• Preformed regular updates of software (Windows, ACCTivate, etc.).• Coordinate with various tech vendors for new equipment and supplies, and pursue potentially more advantageous sources.

• Set up/maintain computers, printers, etc within the local office. • Resolve help desk tickets across the company via phone, email or remote PC software.• Resolve email issues mostly involving Outlook and maintain the MS Exchange email accounts• Maintain/support the company website/database and various company software• Administrated the HQ/Houston office active directory and file servers (local and otherwise)