Micah Goodman Email & Phone Number

Morrisville, NC

-Facilitate content validation workshops and data analyses to ensure that assessements are compliant with EEOC Uniform Guidelines.- Support content and engineering teams for ongoing development of new assessments and platform features.- Perform win/loss analysis

Morrisville, NC

• Created client facing documentation on the SAML single-sign configuration process for the Relias platform and identity providers that is being used to train the Relias team in China on the SSO process.
• Assisted the Product Management team as a platform expert on a project to prioritize the existing feature request backlog
• Collaborated with the Custom Content Team to resolve an ongoing issue with the NAB Study Guide

Chapel Hill, NC

• Assisted team of National and Regional Account Managers with variety of tasks, including but not excluded to data reporting, analysis and walkthroughs
• Built reports and quarterly reviews with actionable areas of opportunity for national and regional level clients
• Provided daily support and oversees the Evaluation Help Desk and phone line, and all Tier 3 support tickets and client calls related to data collection, results and platform troubleshooting
• Managed relationships with clients; forge genuine and active relationships based on expertise, trust, confidence, industry knowledge and a firm understanding of the product, objectives and challenges
• Provided detailed analysis for areas of improvement and best practices in achieving the strongest digital presence regionally and nationally
• Conducted analysis and research of trends & changes in the digital space and industry opportunities. Document processes for internal and external users on leading reputation and social media platforms as well as best.

Chapel Hill, NC

• Assisted with data collection and analysis on consumer experiences with various digital spaces for businesses across the United States
• Supported Digital Evaluation Director and Account Managers with research and analysis of updates to reputation sites and social media channels, online brand monitoring, responding to discrepancies within data.

Wake Forest, NC

• Answered phones and deal with writers concerns and requests
• Provided feedback on research-writing both in person and through email
• Led workshops on research-writing and grammar training
• Created scripts and videos for multimedia research writing education
• Presented in front of faculty and students on the research writing process