Micah Halsey Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

- Supervised 20-person department that designed, tested, and managed client implementations- Led quarterly goal-setting process to ensure alignment with company objectives and drive continuous improvement across efficiency and time-to-value KPIs- Developed career paths and performance management competencies for two disciplines, leading to increased employee engagement despite ongoing organizational change- Partnered with global sales and customer success leadership to launch a standardized SOW- Built forecast models to project hiring needs for professional services teams- Coached & mentored 3 team leads- Evangelized the vision for Professional Services across the company by building and maintaining relationships with other department heads

New York, Ny, Us

- Led company-wide efforts to shorten client onboarding time, driving >50% reduction in 12 months through process improvements, standardized offerings, and reallocating resources- Established business case and led hiring for dedicated implementation team- Identified and coordinated GDPR compliance updates to product offerings, working with legal, product, engineering, client strategy, and sales operations teams to ensure a timely launch

New York, Ny, Us

- Supported COO and VP of Customer Success in standardizing processes, training, and compensation, enabling them to scale CS teams and more than double revenue managed per rep- Built and maintained dashboards for management visibility into performance, product adoption, and resource utilization across hundreds of accounts

New York, New York , Us

- Led 4-person team responsible for global acquisition & retention of both supply- and demand-side segments; Boosted Shopper acquisition by 50% in 12 months without sacrificing repeat rates- Managed promotional & merchandising efforts, driving monthly sales up 30%- Developed launch strategies for new products and features including new materials, easy-to-use creator apps, fulfillment options, design tools, payment methods, and pilot programs - Collaborated with product & engineering to improve user experience and increase engagement- Served as Business Intelligence lead for marketing, building core reporting, conducting in-depth analyses, and evangelizing customer insights from traffic & sales data

New York, New York , Us

- Built team responsible for e-commerce strategy, performance marketing, customer insights, and product curation for core user segments: Shoppers, Designers, and Makers / Tinkerers- Ran email communication strategy for all customer segments- Overhauled NPS program and advocated for key customer experience pain points

Waltham, Ma, Us

- Overhauled contact strategy for 1.5M small business customers in two highest value segments- Managed a team of two to deliver quarterly bookings of $40+ million- Planed and executed multi-channel campaigns to increase wallet share and awareness of key products

Waltham, Ma, Us

- Accountable for retention sales targets for one of Vistaprint's highest value segments- Optimized contact strategy for 1M+ customers to increase annual sales by 20%, coordinating retention marketing channels including email and direct mail

Waltham, Ma, Us

- Designed multi-channel post-purchase strategies for high-value small business customers

Cambridge, Massachusetts, Us

- Led small case teams and individual workstreams on customer experience, internet strategy, multi-channel optimization, corporate strategy, and marketing strategy / activation- Designed, executed, and analyzed primary customer research- Identified and activated growth opportunities through segmentation

New York, Ny, Us

Mba

B.A. With Honors, Economics