Micah Mayo Email & Phone Number

Portland, Or, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

As a member of the Signal team in PagerDuty's AIOps group, I'm responsible for developing Incident Intelligence features that reduce noise and alert fatigue, and help our customers respond to critical incidents more quickly and efficiently. To achieve this, I work with Elixir, Phoenix, MySQL, Kafka, CircleCI, AWS, Docker, and Kubernetes, primarily using the microservice architecture pattern.Some of my key accomplishments in the role include:- Optimizing our CI pipeline for elixir builds and deploys to improve the efficiency of Elixir builds and deploys, which resulted in a 90% reduction in build times and a significant improvement in overall development efficiency.- Leading a project to migrate our services from Nomad to Kubernetes.- Being an active member of our Elixir guild, which is an internal group that seeks to promote best practices and share knowledge across the organization..- Introducing code formatting and static code analysis tools into our common project template.

Chicago, Il, Us

As a Tech Lead at Fast Radius, I led the technical implementation for the Supplier Experience team, a new team created to develop a new product. We scoped, estimated, and built the product quickly and with high quality, delivering it on time to the satisfaction of our customers. Our team used Elixir, Absinthe, React/Next.js, and tailwind.css to build full-stack solutions.Some of my key responsibilities and accomplishments included:- Leading the development of a CI/CD pipeline using CircleCI, Docker, Terragrunt/Terraform, and AWS services like S3, SNS/SQS, DynamoDB, and Lambda, resulting in improved deployment times, system uptime, and overall efficiency.- Providing technical and career mentorship at all engineering levels, which helped improve the skill set and performance of the team and contributed to the success of the new product.- Working with the EM and PM to scope, estimate, and execute on our roadmap, which helped ensure alignment with the company's overall goals and objectives.- Collaborating with other product team leads to solve cross-cutting technical problems, which helped improve overall system performance and reliability.- Engaging and influencing engineering practices by submitting RFCs and recording ADRs, which helped improve overall development efficiency and maintainability.- Working with product and engineering leadership, acting as a technical resource to understand technical feasibility, estimates, and implementation needs.During my time at Fast Radius, I led the development of a highly performant and scalable cloud-native solution using AWS services and Python, which resulted in a significant improvement in system performance and reliability. I'm proud of the work we accomplished, including developing and delivering the new product on time and with high quality.

San Francisco, Ca, Us

As a Senior Software Engineer and Backend Technical Lead at New Relic, I was responsible for driving the design and oversight of the back-end infrastructure supporting the company's self-service e-commerce business. Some of my key responsibilities and accomplishments included:- Leading the development of a fault-tolerant, high-availability GraphQL API using Elixir, Phoenix, Absinthe, and PostgreSQL to replace e-commerce features in our legacy RoR monolith, resulting in improved system performance and stability.- Mentoring and growing the skills of early career engineers to improve overall team performance and enhance the skill set of the team.- Working with my Product Manager to define our roadmap and appropriately scope work for a given cycle, which helped ensure alignment with the broader architectural and technical strategy.- Collaborating with other Technical Leads and Architects within the Customer Adoption Platform group to ensure our efforts fit in with the broader architectural and technical strategy.- Pioneering the use of A/B testing to test the impact of UX and feature changes to drive adoption, which helped improve overall customer engagement and conversion rates.- Using our customer segmentation and e-commerce infrastructure to increase free-to-paid conversions and drive overall revenue growth.During my time at New Relic, I played a key role in helping the company transition away from subscriptions and to consumption pricing, which was a massive, multi-team and organization project with an aggressive timeline. I'm proud of the work we accomplished, and I'm excited to continue leveraging my technical expertise to drive growth and innovation in future roles.

San Francisco, Ca, Us

As a Software Engineer on the Support Systems team at New Relic, I was responsible for managing and optimizing the KTLO infrastructure that supported our support organization and enabled customers to contact us via our support page and community forum. Some of my key responsibilities included:- Managing and optimizing multiple Zendesk instances to improve ticket response times and customer satisfaction.- Developing custom ETL processes using Python and SQLAlchemy to warehouse data from Zendesk and other sources, which improved our ability to track and analyze customer support metrics.- Writing integrations with tools like Aha and Salesforce to help streamline support operations and improve overall efficiency.- Working on web apps using Ruby/Rails, Angular, React, and Ember to help provide customers with a seamless support experience.- Contributing to the development of APIs and microservices using Go, Ruby/Rails, Thrift, and GraphQL to improve overall system performance and reliability.

San Francisco, Ca, Us

Salem, Or, Us

Bachelor'S Degree, Human Development And Family Studies, Magna Cum Laude

Full Stack Web Application Development