Managed up to 16 brands at once.* Promoted from Sales Operations Specialist in 2020• Account Management• Order Management• 3PL Warehouse Management• Promotional and Marketing Orders• Shipment Review• Troubleshooting• Accounts Receivable• B2B Relations• B2C Relations/Ecommerce• Dropship• Customer Service• Process Improvement• Personnel Onboarding, Training & Development• International Shipments & Documents• Escalation Contact/Problem Solving• Forecasting• Projections• Replenishment• Compliance Review• Operational Planning & Strategy• Ad-Hoc Reporting & Analysis• Project Management• KPI Establishment & Review• Cross-functional Communication• Allocations• ERP Implementation• Brand Onboarding• Account/Customer Onboarding• Strategy & Workflow• EDI Setup• New Customer Account Setup - Incl. Terms & Conditions, Contractual Review• Traffic/Routing

Received and shipped development and production samples to retail partners for approvalWorked closely with NY Sales Rep & Director of Sales on prepping information or samples for sales assortmentsManaged sales orders by entering and monitoring beginning to end processProvided courteous, professional and timely responses to customer inquiriesReviewed vendor PO's and informed customers of any potential delays or on-time shipmentsMerchandised LA Showroom and sent sample assortment for NY ShowroomRequested wholesale and box costing to provide to retail partnersScrutinized reporting tools to ensure timely processing of orders and incoming inventoryCreated excel documents to record information and issuesCommunicated with retail buyers on closeout and new season style availability

Account Management/Customer Service:• Managed all corporate and ecommerce dropship orders• Conducted item setups and product site sweeps for top retail accounts• Communicated product and inventory level information with retail partners• Assisted with EDI setup and programming conversations with retail partners• Performed pricing and margin analysis including shipping cost to provide best practices for cost efficiency• Developed and achieved strong account relationships• Responded to customer service inquiries with a high degree of professionalism, courtesy and concernAccounts Receivable:• Acted as accounts receivable for wholesale and direct-to-consumer sales accounts• Reviewed chargebacks and disputed for reimbursementLogistics/Supply Chain:• Diagnosed any shipment/order issues with IT team, including EDI transmissions• Analyzed and researched brand/store/retailer relationships and issues to propose best practices or solutions• Trained/mentored new employees in logistics and sales processes• Analyzed historical sales data and projections to create accurate allocation of inventory across warehouses• Created visual training documents and flow charts for cross-functional department processes• Launched special orders processes• Monitored and improved order fulfillment rates and metrics to be best in class vendor with retail partners• Created internal/external customer service guides and retail partner guides• Influenced process improvement opportunities within department and across departments• Project managed special operations initiatives for efficiency and optimization Warehousing:• Created and maintained warehouse workplan and warehouse prioritization matrix• Assisted warehouse supervisor and leads with special project coordination and planning• Created training documents for new product to house in warehouse handbook and to use for trainings• Guided and helped warehouse team to ensure timely processing of projects and key initiatives

Managed volunteer staff on-site and correspondence pre-eventBooked various vendors and handled sponsor booth registrationsGuided office staff on daily tasks and overall goals for each tour cityDeveloped and executed event strategies, tactics and campaign calendarEdited and published on Twitter, Facebook and website blogAssisted graphic designer in drafting promotional materialsActed as stage manager, volunteer director and host managerCreated training documents for each on-site/tour unit*Started as volunteer, was extended an internship, and then promoted to Coordinator, then Manager

Managed store awareness, promotions & sales through Facebook, MySpace, Twitter & the store blogGuided staff on floor for daily opening and closing routines, and applied daily goalsBuyer of products and managed brand accounts- G-Shock- Rogue Status- 10 Deep- Alphanumeric- Married to the Mob & more

Provided excellent customer service, accurate cashiering and inventory, tagged new products to place on the floorMaintained floor/shopping area maintenance for optimal customer satisfaction and store imageCleaned out fitting rooms and returned clothing to original positions

Administered friendly and professional customer serviceHandled large merchant transactions in accurate and organized mannerPrepared and executed customer transactions such as deposits, withdrawals, payments, etc.Answered phones with friendly and professional greetingHandled the opening of accounts, the closing of accounts and also sales and referrals