Michael Dean Email & Phone Number

An accomplished Analyst, Engineer and Product Owner with a proven track record balancing business and customer needs to drive continuous improvement. Skilled in data analysis, identifying trends and leveraging technical and communication expertise to influence change.A Subject Matter Expert in complex technical faults, highly proficient in Optus, nbnCo, Telstra Wholesale provisioning systems, fixed telephony and broadband product and processes as well as the development of on-the-job training materials. Adaptable and comfortable working in a constantly changing environment.Cyber Risk | Advisory and Regulatory Support | Business Improvement Implementation | Collaboration | Customer Mindset | Project Coordination | Flexibility | Customer Triage and Escalation | Complex Problem Resolution