Michael Maughan Email & Phone Number

Saratoga Springs, Ut, Us

Remote

Managed a business operation with annual revenue of $26M. Along with executing in-depth analysis, I took strategic initiatives to secure growth opportunities. On a daily basis, I led cross departmental operational activities of major projects including the project management of AEP and carrier compliance audits.Some of my key accomplishments for this role are: • Maintained existing book of business valued at $71.4M through revenue life cycle management.• Provided in-depth analysis and created a new methodology of tiered marketing prioritization system to maximize ROAS and conversion.• Restructured support teams and streamlined processes which led to a 40% increase in headcount while OPEX remained flat.• Acted as the primary point of contact for business partners for requests, inquiries, and problem resolution.• Conducted contract negotiations and ensured partners are complying with contract terms and conditions.• Transitioned to work from home model amid Covid-19 while maintaining profit margins and top line growth.• Maximized diversity in lead sources by leading new traffic acquisition initiatives.• Played a lead role in business development modeling and new business pitches.

Greater Salt Lake City Area

In this role, I cooperated with partners and internal stakeholders on improving product performance and securing new growth opportunities. I collected financial information in order to define sales and marketing strategies for enhancing revenue and reducing cost.Key contributions are:• Maintained/provided ongoing analysis and reporting of data to key stakeholders including Marketing, Product Management, Sales and C suite executives.• Analyzed client demographics to understand triggers for a successful enrollment at the macro and micro levels to drive sales growth YoY.• Reduced marketing expenses by approximately 20% through the implementation of carrier segmentation and marketing analysis.• Contributed to the onboarding of two BPO relationships for the company.• Consulted with our retention teams to create streamlined and systematic processes for contact cadences and methods of communication.

Orem, Utah Area

My primary duties were leading high-achieving sales staff and evaluating their performance and delivering productive feedback. Utilizing my broad scope of industry knowledge, I redefined analytical reporting system in Excel to optimize accuracy and transparency of business operations. On a daily basis, I was building relationships with clients and stakeholders alike. Beside these, I formulated and executed sales plans to drive business growth. Check my major accomplishments below:• Saved four minutes on every call by devising and executing new binding procedure.• Minimized eight weeks on-boarding process to five weeks by initiating new on-boarding program.• Significantly enhanced performance of operations department through transformation.• Restructured new agent onboarding to improve staff engagement and retention.

Orem, Utah, United States

During this employment period, I dealt with client portfolios and uncovered sales opportunities. In order to identify client's needs, I interacted with them and delivered appropriate recommendations. Along with these, I selected by senior management for accelerating business growth.Signature achievements are:• Developed new reporting techniques for sales department to streamline reporting process.• Received Employee of the Month award after four months of employment.• Maximized staff retention and maintained productive environment through floor mentorship program.

Midvale, Utah

Utilizing my broad knowledge of psychology, I was aiding children with autism and language disorders. Also, I proposed improvements regarding client behaviors and managed records accordingly. Apart from these, I arranged meetings and group counseling sessions with parents.Here are some key points:• Saved six hours of Payroll Manager by introducing new system for monitoring and auditing time cards.• Played a lead role in the well-being and treatment of clients by organizing behavioral improvement sessions.• Enabled non-verbal children to communicate by overseeing and maintaining 12 augmentative and alternative communication devices.

Provo, Utah Area

Flagstaff, Arizona Area

Flagstaff, Arizona Area

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Biological And Biomedical Sciences, Chemistry