• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.• Drive the business development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.• Drive branch revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face-to-face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face-to-face appointments and outbound calling. • Participation, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.• Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment. • Partnership with Integrated Relationship Management (IRM) and Operations partners. Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics and ensuring that all required training is successfully completed by the entire team. Proactively collaborate with all IRM and key line of business partners to lead and promote One Team culture within branch through One Team/Business Partnerships. • Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for branch teammates.

The Branch Leader has responsibility for managing all aspects of assigned Branch. The responsibilities include but are not limited to: Driving Branch Performance through Leading, Coaching and Managing and Business Development. Small Business Expertise and Development critical to Truist Purpose in inspiring and building better lives and communities. Ensuring compliance with internal controls, operational procedures and risk management policies. Management of Human Capital including interviewing, selection, hiring, conducting performance reviews, disciplinary actions, workforce management scheduling. Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.• Drive the Business Development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, @Work Financial Wellness, Integrated Relationship Management (IRM) partnership.• Drive branch revenue through Small Business development and new client strategies. Drive the growth of Small Business expertise through branch routines of face to face appointments with clients, outbound calling, and prospecting as well as the growth of Mass Affluent through face to face appointments and outbound calling.• Participation as reviewed and approved in the Market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Brand.• Responsible for successfully executing on the Branch Engagement Routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client's financial success and team empowerment. Proactively engage consumer and small business client base through effective outbound calling and OnUp outreach.

• Serve as the product specialist for the Truist Affordable Housing suite of products including State Housing, Conventional, Government, In-House and Down Payment Assistance programs.• Develop marketing strategy and appropriate Community Reinvestment Act (CRA) plan making Truist a market leader in Affordable Housing Lending in the Region.• Establish partnerships with local, city and county governmental agencies promoting Affordable Housing Initiatives within the Region.• Assist and work with community, faith based and non-profit organizations providing leadership and training for homeownership classes, credit counseling and promote understanding of the mortgage lending process.

• Responsible for the overall balanced performance of multiple assigned branches (the “cluster”) with emphasis on lending, deposit acquisition, and non-interest income generation for consumer and small business segments. • Proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. • Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. • Provide general supervision of cluster with a focus on sales efforts. Support operational risk management of the cluster.

• Responsible for the overall balanced performance of branch with emphasis on consumer and small business lending, deposit acquisition, and non-interest income generation. • Proactively initiate, develop and manage long-term, profitable relationships with consumer and small business clients. • Deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. • Provide general supervision of branch with a focus on the branch’s sales efforts.

• Provide leadership and guidance to Client Care Specialists through developmental activities, call shadowing, side by side training and being a role model for client service.• Support Client Care Specialists by removing barriers that prevent them from executing on the Perfect Client Experience (PCE) and the LAST (Listen, Apologize, Solve and Thank) model.• Carryout leader responsibilities to include interviewing, recognizing high performers, rewarding associates, and delivering formalized coaching including semi-annual and annual reviews. Focus on the Client Care Specialists accuracy of information provided to clients and the delivery of PCE.• Ensure an understanding of how to effectively coach and motivate each individual Client Care Specialist. • Serve as a role model for distinctive client service by being an expert in communicating with clients.• Coach and support team members to promote a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering distinctive client service.• Responsible for overall performance of a team. Manage individual and team performance expectations and goals.• Share best practices among other Client Care Team Leaders to impact the overall performance of the Client Care Center. Help drive process improvements to enhance the operational efficiency of the site.• Stay abreast of all applicable policies and procedures in order to effectively support Client Care Specialists with client questions and concerns. Serve as a primary information source for team members. Effectively understand and utilize resources provided by internal systems and departments to ensure compliance with all policies and procedures.• Confidently facilitate team discussions and communicate critical business processes in a timely manner.• Participate in site leadership meetings helping to develop and drive strategies for the site.

• Make proactive, daily contact with clients and prospects either by phone, email or chat to identify additional financial needs, initiate relationships, attract and retain new client households. • Deliver PCE to clients and prospects while ensuring first call resolution.• Maintain required performance standards in quality, productivity, attendance, promptness and identify client needs. • Ensure the security of client information and assist with minimizing Bank losses by performing client verification. Identify possible identity theft and fraud and escalate for client follow-up and risk mitigation.• Deliver on our value proposition through efficient and effective client service with an emphasis on low client effort.• Assess client needs and suggest products and services (e.g. deposits, retail payments, digital services). Open new accounts and ancillary services.• Suggest changes to improve communications and business efficiencies.• Embrace the BB&T Decathlon Sales Process, which includes, but is not limited to, the delivery of the PCE Service Standards, support of the BB&T segmentation models, full use of the automated sales process and support of referral processes and guidelines.• Stay abreast of changing economic, legal, compliance, general market and business issues impacting consumers and small businesses. • Participate in the on-going improvement and refinement of the BB&T brand, processes, products, services and operating policies and procedures.

• Head contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact. Open 10-15 new accounts/week. • Actively meet client needs and perform maintenance for current clients regarding deposit, credit, convenience and other products and services • Interpret and communicate company products, and information fluently to clients. • Support Integrated Relationship Managers sales process by referring identified clients and meet monthly goals. Refer over 20 clients a month.

• Rectify claims and assist clients through difficult situations• Listen carefully to clients and pay attention to their needs, offer the right product that will help the clients get through their difficult times• Offer 10-15 ten to fifteen products daily to meet business needs • Understand business needs, and be able to multitask and work within certain time limits

• Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact. • Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, and Merchant Services)