Michael A. Email & Phone Number

Independent consultant working with small to medium size businesses. Architected, designed, implemented multiple cloud environments for various businesses depending on their needs. Worked with customers to train, coach and document processes for supportability. Specialized in Security, Public Cloud and data warehouse implementations for customers.• Successfully implemented security procedures and processes and helped customer, who was a midsize medical company, to achieve HiTrust certification.• Implemented entire data warehouse, ETL solution and business reporting for a medium sized business in AWS. • Implemented Operations procedures and documentation for midsized company.• Redesigned and implemented entire Azure implementation. This included security implementations, data warehouse and Kubernetes deployments.• Successfully drove and migrated an entire customer’s datacenter.

Member of development operations team responsible for development of operations, customer support and a wide range of other tasks. Provided tier 3-level service support to customers and lead projects in security patching, design, architecture and migration of Teradata Cloud Customers and infrastructure. Lead multiple projects of datacenter migrations and installations from regional datacenters to our primary west coast and east coast datacenters. Implemented multiple security processes for operations to fix vulnerabilities detected via Nessus. Advanced troubleshooting of database issues, Linux OS(SLES) issues or any other customer facing problems. Authored procedures for a variety of processes including patching, fixing and deploying new customer databases. Experience working with AWS, Azure and Teradata’s Private Cloud. Lead multiple engagements with a wide variety of vendors (EMC, NETAPP, Amazon).

Kettering, Ohio, United States

Provided operations support to domestic and international customers utilizing the Reynolds and Reynolds product suites. Maintained Windows/Linux based servers providing web and intranet services. Worked in a variety of datacenters providing hardware, project management, shift lead and on-site support. Responsible for troubleshooting multiple applications experienced by end users. Engineered and maintained virtual desktop infrastructure for users. Responsible for maintenance and troubleshooting of all Windows-based and VMware (ESXi) systems to include networking and hardware. Lead Multiple Projects for installations of servers and switches. Created documentation for multiple operations in the buildout of the data center operations team.

Led and trained upwards of a dozen military intelligence paratroopers as a Non-Commissioned Officer (NCO) in both garrison and combat operations stateside and overseas. Qualified Jumpmaster and deployment twice to Iraq in support of OIF missions. Team Lead tasked with Electronic Close Target Reconnaissance (ECTR) time-sensitive targeting (TST) missions in various areas of operation during 15-month Surge deployment to Iraq – resulted in the kill-or capture of more than 150 high-value targets (HVTs) Experience configuring, maintaining and troubleshooting desktop user systems. Charged with operation and maintenance of multi-million dollar intelligence and electronic warfare systems that support mission critical operations in the war on terror Supervised, instructed and evaluated 3 4-Man teams on procedures and techniques when conducting ECTR missions. Awarded Bronze Star Medal with V Device for valor in combat.