Michael Caruso Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

• Collaborate with recruiters and hiring managers to understand hiring needs.• Develop an execute sourcing strategies to attract qualified candidates.• Utilize various channels, including online job boards, social media, networking events, and employee referrals to source candidates.• Proactively reach out to passive candidates and engage them in conversations about career opportunities. • Screen resumes and conduct initial assessment to determine candidate suitability.• Build and maintain a pipeline of potential candidates for current and future positions.• Create and manage engaging visual content for the company's LinkedIn page.• Develop graphics that align with the company's brand identity and marketing goals.

Mooresville, North Carolina, United States

• Ability to analyze design briefs and interpret client feedback to ensure total satisfaction.• Conducted thorough client consultations to understand project objectives and target audience.• Effectively presented design concepts and portfolios to clients, and engaging in meaningful discussions to align with their vision.• Ability to communicate effectively with clients: understanding their needs and expectations.• Negotiated contracts, timelines, and rates. Managing multiple projects from inception to completion.• Capability to build and maintain professional relationships with new and current clients.• Demonstrated exceptional time management by successfully managing multiple projects and deadlines.

United States

• Managed and resolved issues with customers during phone calls by following a predetermined script.• Recorded details of inquiries or complaints to maintain up to date records of customer interactions and transactions.• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.• Navigated multiple computer systems and applications, and utilized search tools to find information.• Contributed to team development by providing training and guidance to new employees.• Played a key role in mentoring and coaching new team members to ensure proficiency in workflows.• Anticipated customers’ concerns on call by providing additional information.• Used database system to record notes and call information.• Met performance goals and call center metrics in fast-paced performance setting.• Collaborated with management to develop training materials and resources tailored to new employees.

Mooresville, North Carolina, United States

• Provide customer service to all patrons by helping them to pick out or find specific types of produce. • Responsibilities include arranging fruits and vegetables neatly, maintaining a clean workplace, and tracking inventory.

• Input patient and prescription information to produce product labels, and assist in prescription filling process.• Organized medications for dispensing by profiling prescriptions and calculating quantities.• Selected appropriate medicine and measured dosages to fill prescriptions under the pharmacist’s direction.• Monitored inventory levels, and stocked and replenished shelves to remove out-of-date items from inventory.• Trained new pharmacy technicians, abiding by state regulations for training and licensure.• Processed claims for third-party prescription services; Answered doctors’ calls and processed deliveries.• Collaborated with hiring manager to review resumes, conduct interviews, and make recommendations.• Participated in candidate interviews and assessments with Pharmacy Manager.

High School Diploma

Talent Acquistion

Human Resources Management