Michael A. Davis, Sr. Email & Phone Number

Michael A. Davis, Sr. is a Experienced Customer Service, Public Relations and Communications Executive.

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  Public Affairs Director

  Time Warner Cable

  Nov 1986 - Feb 2009

  •Manage an award-winning, highly skilled VIP unit that handle sensitive issues from regulatory agencies, government officials and presidential/corporate offices.•Heavy internal/external communication via email, correspondence and phone.•Key point of contact for non-customer contact departments to ensure management of change within scope of “The Best Customer Experience”. •Analyze productivity and customer feedback to identify trends, create new strategies, ensure quality control and improve company performance. •Interact with local community leaders, media outlets, consumer advocates, and regulatory/government agencies regarding a diverse array of matters.•Primary liaison with city and state regulatory agencies regarding company compliance reports. •Primary liaison with FCC for official complaints/inquiries. •Primary coordinator and handler of Public File for division.