Over the past 20 years, I've navigated diverse roles and industries. In South Africa, I began with fixing computers at Dial-A-Nerd and then shifted gears to managing ATMs with ATM Solutions. It didn’t stop there; I took on a quality control role at JJP SA Engineering, ensuring the highest standards for workshop jobs and assisting our skilled welders.Upon moving to the UK, I joined Parseq in a sales capacity before finding a home at Barclays Bank UK. As a Personal Banker, I regularly interacted with customers, helping them understand and adapt to their digital banking needs. Then I ventured into the world of complaint handling, with a keen focus on customer satisfaction. I then moved to being a Content Manager for the Barclays Digital Eagles. My goal was to equip our colleagues with the latest in digital trends and tools. This involves crafting engaging content, offering tech insights, and team collaboration. At the end of the day, I aim to make digital learning accessible and enjoyable for everyone. Combining my varied background with today's digital demands, I'm all about ensuring a top-notch experience for both our customers and colleagues.My current role as an Application Operations Engineer for DWP Digital allows me to solve problems, manage changes and make sure that all the applications I look after are running at optimum levels.