Michael Nicholas Email & Phone Number

I am a results-oriented Project Manager with a proven track record of fostering engaged, high-performing teams while effectively managing budgets and overcoming business challenges. My expertise lies in problem resolution and product support, achieved through collaboration across diverse functional and cultural teams to successfully execute global projects. I am dedicated to serving both customers and employees with respect and integrity, while cultivating lasting professional relationships. Former colleagues recognize me as a dedicated and authentic professional who is always willing to go the extra mile and embrace continuous improvement and personal improvement.✅ BUSINESS OPERATIONS: collaborated closely with Senior Leadership, Accounting, Channel Partners, and Global Factories to develop more than 50 Factory Recall programs, adhering to budget guidelines and stringent internal and external auditing processes. Achieved savings of over $70 million, and reduced warranty dollars spent.✅ CUSTOMER EXPERIENCE: identified and documented emerging issues, implementing corrective actions that saved millions in lost productivity and reduced downtime.✅ BUDGET MANAGEMENT: oversaw a project budget of $50 million and successfully negotiated a $4.3 million settlement for supplier recovery.✅ PRODUCT SUPPORT: leveraged leadership, suppliers, and engineering teams to proactively address manufacturing issues before shipping, ensuring initial product quality (IPQ) standards were met achieving the goal of <1 failure per machine.✅ PERFORMANCE IMPROVEMENT: achieved a reduction of 10,000 dealer technician diagnostic hours, resulting in $50K in savings on warranty costs, over the implementation of 50+ projects.✅ TEAM ENGAGEMENT: leveraged strengths-based coaching and team building to lead organizational change through a company reorganization. Maintained team engagement while transitioning to 100% remote work during the COVID pandemic. Improved the teams case response times by 20% and urgent case response times were reduced to less than 1 hour.✅ SALES EXPERIENCE: as an Account Executive I achieved year over year growth in B 2 B sales.Contact info: manicholas543@gmail.com 319-415-8866Product Support, Problem Resolution, Process Improvement, Project Management, Cross-Functional Collaboration, Coaching & Mentoring, Performance Monitoring, Business Process Improvement, Continuous Improvement, Customer Satisfaction, Leadership, Management, Onboarding, , Stakeholder Engagement, Strategic Planning, Team Development, Budgeting and Financial Management