Michael Santangelo Email & Phone Number

Chicago, Illinois, United States

• Plan and conduct a unique music and entertainment experience service for a variety of clients, including corporate, municipal and private customers in the Midwest.• Utilize creative, high-impact marketing tactics to gain and increase business annually.• Manage all promotions and advertising, including websites and social network platforms.• Booked more than 800 shows to date, with revenue exceeding $750K.

Skokie, Il

• Developed and maintained strong relationships with key stakeholders at top tier customer accounts generating more than 60% of total annual revenue for three consecutive years.• Negotiated annual pricing agreements using forecasting data and competitor analysis to ensure future market share.• Worked daily with customers and operations to navigate customer delivery needs and troubleshoot regular delays in production due to operational planning errors, manpower shortages, inventory… Show more • Developed and maintained strong relationships with key stakeholders at top tier customer accounts generating more than 60% of total annual revenue for three consecutive years.• Negotiated annual pricing agreements using forecasting data and competitor analysis to ensure future market share.• Worked daily with customers and operations to navigate customer delivery needs and troubleshoot regular delays in production due to operational planning errors, manpower shortages, inventory inaccuracies and machine failures• Utilized a consultative sales approach to assess client needs featuring customized solutions in line with individual requirements.• Attended industry events throughout the year, serving as the face of the organization to identify potential prospects and capitalize on new business opportunities.• Served as the primary point of escalation for key accounts.• Supported outside and inside sales teams with customer centric metrics and various reports to identify past, present and future issues for top 50 customer accounts.• Guided all departments within the company with customer product and service needs based on the latest industry standards and specific customer business needs.• Within first six months in new position, resurrected two key customer account relationships that resulted in more than $500K in new business the first year and over $6M in repeat business the following two years.• Secured product specification from a customer (while reducing competition market share by 50%) on a key project that resulted in $1M in new business and no less than $100K annually in related aftermarket sales for the next 10 years.• Led development and implementation strategy of new website/online ordering program and personally hosted introductory and overview training sessions for internal employees and key customers. Show less

Skokie, Il

• Participated in key cross functional team meetings as the face for inside sales• Regularly tested employees for product knowledge aptitude and provided training where gaps existed• Trained inside sales staff on all standard work procedures, website functionalities and main database system• Hosted monthly product and process training sessions to enhance product knowledge within department to improve customer value• Transitioned physical record keeping practices to more… Show more • Participated in key cross functional team meetings as the face for inside sales• Regularly tested employees for product knowledge aptitude and provided training where gaps existed• Trained inside sales staff on all standard work procedures, website functionalities and main database system• Hosted monthly product and process training sessions to enhance product knowledge within department to improve customer value• Transitioned physical record keeping practices to more efficient electronic system• Created customer complaint notification tool to categorize, track and resolve customer issues• Created lead time/daily production cell capacity tool to assist with order scheduling and provide live visibility for capacity allowances within individual production cells• Developed new processes and standard work to facilitate more efficient workflow between sales, engineering, quality and operations.• Created tool and updated monthly to maximize visibility and clearly showcase customer performance trends and metrics, including lead time and delivery data• Key stakeholder in helping shape vision and features for brand new website • Implemented PO crosscheck process that resulted in 75% reduction in order entry errors within 30 days and maintained accuracy levels monthly• Hired, trained and mentored various employees and helped them achieve promotion within the company Show less