Michael-Adam Goodwill Email & Phone Number

Los Angeles, California, United States

Producing long and short-form video content relating to Star Trek for Patreon and YouTube. Managing the channels social media pages such as X, Instagram and Facebook

Sunderland, England, United Kingdom

Producing multi-platform content for Nerdy Up North. Guest contributor on the Nerdy Up North podcast which attracts hundreds of views each week to discuss various pop-culture topics. Twitch streamer producing gameplay content with a more comedic flare to promote good mental health.Successfully developed and implemented my own show within the Nerdy Up North YouTube channel titled Trekkin Up North where with my co-host we review latest episodes of Star Trek as well as guest interviews with people who work in or around the show. These episodes are done both live or pre-recorded.I also manage Nerdy Up Norths' Twitter/X account, building relationships with people within the TV & film industry and promoting Nerdy Up North to increase our reach to attract new subscribers and followers to our currently 8000 strong Facebook community group and our 11000 strong Facebook page.

Redcar, England, United Kingdom

Managing customer complaints at all levels dealing with various issues they may have with their property or tenancy.Building strong relationships with local MPs and their offices to ensure customer's enquiries are responded to and the right outcome is reached by all.Visiting customers to have conversations about their issues to make sure they are heard.Feeding back improvements for processes and procedures so that the company is providing the best service for our customers.

Middlesbrough, England, United Kingdom

Managing rail and barge transport of a fleet of tank containers in the Intermodal department. Covering all of Europe and the UK.Ensuring all bookings are up to date and quickly resolving issues that arise from delays and accidents ensuring all tanks arrive at their destination safely and on time.Ensuring customs documents, Dangerous Goods forms and other necessary documents are accurate and up to date.Working with business partners throughout the world, maintaining strong relationships with customers and operational partners.

Barclaycard House, Thornaby

A specialist in the field of Contacless technology including bPay, Apple Pay, Barclaycard PayTag and Contactless Mobile. Passionate about Contactless technology.Handling complex customer complaints at Level 2 in the Customer Relationship Unit at Barclaycard. Ensuring customer complaints are completed to a high standard and providing feedback and support to staff when needed.Proficient with a wide variety of specialised systems and software such as Microsoft Office and in-house programs.Excellent Communication skills. Can maintain strong relationships with customers via telephone, E-Mail and letters. Liaison with international partners and other departments of Barclaycard.Working with teams across the company to improve the products and services Barclaycard provide to their customers such as bPay.Entirely focused on quality and customer satisfaction ensuring the best results for both the company and the customer.

Middlesbrough

Reviewing the latest releases and covering all the news in the games industry on Twitter https://twitter.com/TPMgoodwill

Middlesbrough, Thornaby-On-Tees

Specialist in decisioning complaints relating to the mis-sale of Packaged Bank Accounts for Barclays Retail & Business Banking.Dealing with Level 3 complaints in the PPI Department at Barclays Retail & Business Banking.Handled complex cases (Branch Recovery Unit - BRU and Individual Voluntary Arrangements - IVA); maintained relationships with IVA and Claims Management companies. Ensured prompt/fair customer outcome inline with the banks Treating Customers Fairly policy.Created customer correspondence using Microsoft Word; wrote customer complaint Final Resolution letters and distributed by external mail.Executed at speed, various in house company systems to investigate cases and provide fair outcomes to businesses and customers.

Thornaby-On-Tees

Outsourced to Barclaycard, provided support for various departments such as Section 78, Payment Protection Insurance, and Office of Fair Trading.Updated and maintained spreadsheets to record complaints; moved data to appropriate spreadsheets once resolved; achieved and easy to use system for overview of workload by management.Acted as first point of contact for customers; checked customer identity, identified issues, provided answers and input enquiry information into a company database.Trained 'new start' team members on a 1:1 and group basis, in office processes, procedures, and IT systems; provided guidance and on-going support.Delivered team meetings, motivating and ensuring all colleagues were up to speed with company developments and progress of work.Delivered end to end training for new starters; consistently helped them to achieve the necessary results to undertake a full time role with the company.Undertook Managerial roles - allocated work, collated figures, and devised more efficient ways of production which resulted continuous improvement in process when dealing with complex cases.Met/exceeded company quality and customer care targets; received positive feedback from Quality Assurance Team; achieved outstanding quality scores / performance related bonuses.Planned, organised, and conducted quality and compliance checks to ensure colleagues work meets required standards; produced word documents and distributed to manager.Prioritised tasks, keeping calm under pressure, meeting deadlines, personal and team target and objectives

Middlesbrough

Middlesbrough

Stockton-On-Tees

Teesside Autodrome, Middlesbrough

Trained perspective racing drivers on how to perform a professional interview in order to represent the racing team positively. As well as this I shot and edited a series of promotional videos.

Endemol Uk Professional Broadcast Production Practice, Media

City & Guilds Barclays Digital Driving Licence, Information Technology, Pass

A course taken in my spare time to be more effective with my job. Modules passed: Online Safety, Security & Fraud Keeping in Touch.

Ba (Hons), Television Production & Professional Practice

Gcse'S