Michael Ajayi Email and Phone Number

• Review of batch and exception reports• Review & Approve CIS requests e.g. authorisation of account opening packages, scanned signatures etc.• Signing of drafts and CIT/DIT request forms• Authorisation/Approval of transactions• Preparation/review of proofs and periodic reports• Resolution of Customer Complaints• Takes on the leadership of the team in the absence of the Head of operations

I lead a team with great enthusiasm develop and deliver the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. My responsibilities on this new desk are but not limited to the following Training new customer service team membersUsing customer relationship management software (CRM) to document customer interactionsLeading performance reviews for team membersCreating intervention and improvement plans for team membersSuggesting new procedures to improve customer serviceResolving escalated customer issuesMotivating customer service team to meet goals

Responsible for procuring solutions to customers' complaints and giving them a positive and lasting customer experience while ensuring an excellent service