Responsible for managing mobilizations for new accounts in foodservice, environmental services, as well as facilities management services. Mobilize business in healthcare, schools, universities, airport lounges, and senior communities across the United States.Analyze business ops through our CMOE process, and present to senior leadership on findings.Assist with bid support on potential business, providing key information about transition services and costing.

• Serve as lead project manager on a national food service contract transition - transitioned 25 sites across the country to a variety of new services• Coordinate and assist with managing technology and program-based projects – mobile payment systems,temperature monitoring and branding, and introduced new ways to track progress using Smartsheets,dashboards, and PowerBI• Responsible for ensuring company standards are met across a national account as our client acquires newbusiness• Serve as integral member of the RFP process to ensure operational element in place for our offerings• Interface with client FM to synergize facilities and food service, and ensure compliance by monitoring/tracking progress and reporting out accordingly• Aide in internal quality assurance and hold the team accountable for performance through various platforms and metrics that I developed and launched• Assist the VP with any additional projects as needed – currently launching projects for four accounts; two are foodservice and two are FM/foodservice accounts

~Operate as the liaison between the field and the client for a portfolio of 300 CPS schools~Recommend and support innovative programs and technology to bring forward from concept through execution~Streamline data collection in the field through various platforms: CMMS (Maximo/TMA), SMS, Smartsheets, dashboards, etc. and prepare to present to the client~Work with the field team to execute on various client initiatives that improve our standing as the IFM vendor and solidify our relationship

-Multi-site management - 60 independent buildings-Oversee maintenance operations - manage budgets, expenditures and 8 operations managers -Suggest improvements that will add value to the facility and improve service delivery for students over time-Work tirelessly to adhere to OSHA, APPA, IDPH, and other regulatory guidelines to ensure safety and top quality is met for all building occupants-Initiate capital requests for large-scale projects and serve as a project manager-Serve as liaison between school staff, CPS facility staff, and Sodexo staff to ensure efficient and effective communication-Thorough knowledge of various trades, including HVAC, plumbing, electrical, and carpentry

-Responsible for managing the facilities on 6.5 acres for over 600 students and 50 staff/faculty-Coordinate with vendors and manage large-scale projects to ensure adherence to operational standards-Working to improve operational efficiency to deliver the best service-Realized improvements that directly benefit the health and safety of all who engage in our environment-Initiated faster process by which the community can request facility improvements and fixes, thereby allowing for tasks to get prioritized and completed in a timely manner

• Directly responsible for all Student Union operations, including the Information Center, Box Office, Cafeteria and overall facility management, as well as 6MM in budgeted accounts.• Executed a system-wide revamp of the University ID system; standardized software and equipment upgrades, thorough database overhaul and Banner integration.• Managed full-scale facility projects for the building and interfaced with vendors to determine and ensure compliance, safety and efficiency in processes.• Served as lead project manager on a Public Information Initiative to bring state-of-the-art digital signage to the Student Union, and expanded the program to the entire University• Chair of numerous committees and Task Forces to implement major changes to our University

• Coordinated and successfully merged the Student Union Information Center and University Box Office operations into one, increasing customer service delivery by more than doubling hours of operation• Created a hierarchy for our student staff, eliminating the dependence upon full-time personnel – these operations function solely under student management, allowing for real para-professional customer service training for students• Spearheaded several language, diversity and people initiatives to improve efficiency, access and customer service delivery and exposure in the Student Union.

• Interpreted drawings, planned construction schedules, and maintained a high quality of work while delivering high end museum exhibits and theatrical scenery• Increased efficiency by assigning tasks to those with matching skill-sets and improved communication between management and project lead to drive better customer service.

• Managed teams to provide top quality millwork and scenery• Demonstrated client commitment and ensured a highly effective communication path• Developed time-saving initiatives through innovation – including the creation of templates and standardized procedures to streamline service delivery

• Managed all properties for Drury Lane, and assisted in supervision of set construction• Managed run crew operations and show plans along with the Technical Director