Encouraged collaboration to strengthen relationships and boost team engagement.Led my commitments for giving, requesting and acting on feedback for working resources.Growing my knowledge, skills, and abilities while working with other departments and higher-level positions.Connected internal/external employees to collaborate through workgroups and/or through interest/community groups. Working on cutting-edge products and software, specializing connections for services and processes.

Real time tracking of our customer appointments and progress.Communicating with IHS technicians, management, and subcontractors regarding routes/modifications.Professionally fielding incoming and outgoing calls.

Managing overall team performance by identifying performance trends, gaps, and opportunities for coaching to align with a training growth development plan. Originated plans to assemble and direct operations with respect to installation and repair services ensuring all functions are performed in a timely fashion, meeting customer and company commitments.

Ensured all OSHA requirements met by conducting onsite inspections to evaluate and coach team members in adherence to safety standards.Responsible for QA standards regarding quality standards and provided trouble shooting for issues.Promoted teamwork/coaching (12+) for company missions and goals.Consistently lead a team above 95% CSR.Established working relationships between employees (50+) and senior management addressing and resolving customer complaints and service issues working closely with many organizations using effective communication skills and a strong problem-solving ability at the same time while demonstrating an energetic leadership style.Conducted training on a frequent basis utilizing company standards supporting employees through development and demonstrating/teaching behaviors that spotlight quality customer serviceInstallation of DirecTV equipment (8+ years).