Michael Albert Email & Phone Number

South Bend, Indiana, United States

Receiving phone calls and email notifications about customers with roof leaks.Entering customers information into the Company's CRM software.Estimating repair costs and writing proposals for customers.Dispatching the repair ticket and scheduling specific technicians.Purchasing, picking up and delivering materials to the job sites.Collecting and processing repair/inspection information from the technicians and delivering that information to the customers.Generating invoices and sending them to the customers.Following up on unpaid invoices with customers.In the first year on the job the revenue was more than tripled from the last year of my predecessor.

South Bend, Indiana Area

*Searching for jobs to bid on confirming they are within our coverage area and confirming that the specified manufactures and products are what Slatile works. *Attending pre-bid meetings, bid openings and job meetings. *Managing all job documents from the bidding phase to two years after the jobs have been completed. *Completing all bid forms and documents related to and required for bid openings. *Managing the Project Manager’s calendar, compiling and delivering Submittals for the Architect/Construction Manager, submitting PIN/warranty information to the manufactures.

Elkhart, Indiana Area

* Leading the musical portion of the Worship Service* Picking out songs, practicing them and disseminating that information to the team members.* Conducting two pre-service practices.* Cultivating team members, identifying their strengths, and mentoring them into new skillsets.* Identifying talent from the community and collaborating with them to make a positive impact on the Sunday morning worship service.

Mishawaka, In

*Created strong rapport and became a trusted advisor to customers, using probing questions.*Gained complete understanding of all of Apple’s products and services. *Learned how products work together as part of the Apple ecosystem to help enrich customers lives. *Utilized fearless feedback to leaders and peers to create a healthy workplace culture.*Diagnosed, troubleshot, and resolved issues with customers’ Apple products. *Restored customer faith in Apple and their products while utilizing empathy, technical ability, troubleshooting and problem solving that had been gained as a skilled expert.*Worked in Business to Business sales at a high volume while still providing support to those who needed it at the business level. *Spoke with customers on the phone helping them resolve technical and sales issues. Processed orders, created managed, and delivered educational group meetings.*Developed and trained Apple’s facilitation process to serve and train internal and external audiences on features, benefits, and tools within the ecosystem. This included having regular training appointments with customers who wanted to use their devices more effectively. *Internal training with new employees, teaching them about product knowledge and how Apple worked.

Elkhart, Indiana Area

* Loading and unloading cabinetry, appliance, and countertop trucks. * Delivering and unloading products to the job site.* Management of overstocked and duplicate product.* Management of our warehouse facilities including cleaning, organizing, and maintaining the grounds and buildings.* Assisted in tear-out of existing kitchens and baths that are to be remodeled.* Service related work or installation/remodeling.* Went above and beyond scope of duties, listing and selling non-inventory items creating a revenue stream of over $8000.00

Middlebury, In

• Manufacturing and clean up of 30 tons of cheese daily.• Monitoring the PH and chemical balance during the cheese making process.• Detailed cleaning and sanitization of cheese making equipment

Elkhart, In

• Was responsible for the safety and security of over 20 employees and 900 inmates.• Handled employee development, discipline, evaluations, and training.• Generated weekly staffing schedules.• Monitored and regulated overtime budget.• Generated and edited multiple reports per shift.• Responsible for a 98 million dollar facility.

Elkhart, South Bend In; Baghdad, Iraq

• Cooperating with allied forces and maintaining a secure environment for U.S. Military personnel.• Navigating through Iraqi terrain, through map reading and communicating clear concise instructions.• Following verbal and written orders from superior staff and accomplishing the mission.

South Bend, Indiana Area

• Making initial contact with potential customers• Assessed needs of the customer.• Present customer with the product, explaining all of the details benefits and prices.• Helping to direct customer to the right product for them.

General Studies

Activities and Societies: Concert Choir, Collegians, Gospel Team

High School, General Studies

Activities and Societies: Golf, Show Choir, Advanced Choir