Michael Alexander Email & Phone Number

Columbia, South Carolina Area

Provided quality service to customers to ensure their interest in using DTI services. Researched employee issues with regards to payroll and benefit questions by contacting appropriate department and reviewing the company handbook and policies.• Educate customers on capabilities and services provided by DTI • Create and maintain positive relationships with customers • Obtain accurate job specifications from customers • Complete work orders completely • Pick up jobs from clients • Deliver finished jobs with invoices to clients • Deliver perks to clients and prospects • Properly assess and price jobs • Complete work orders • Quality checking on all completed jobs. • May be required to work additional hours beyond normal schedule to meet customer deadlines, which may include evenings, weekends and/or holidays • Assist in other areas as required

Columbia, South Carolina Area

Collaborated with each office territory and developed processes to enable compliance and recruitment of national field employees following medical client guidelines and contracts. • Processed background checks and coordinated drug screenings. • Expedited preparation and compliance of files for health organization accreditation. • Scanned confidential documents into electronic filing system and categorized them for retrieval and review. • Monitored employee file compliance by utilizing computer system to generate reports. • Audited each employee file to update incomplete and missing paperwork in a timely manner.