Michael Alli Email & Phone Number

At Shopify, my role as a Quality Assurance Manager was a fusion of innovation, strategy, and leadership. I steered the development of a QA process that was not merely a framework but a revolution, aligning with and enhancing the existing SDLC. This initiative was pivotal in achieving a stunning high application stability rate for millions of users across iOS and Android platforms.I led a high-performing team across the USA, Canada, and Germany, instilling a sense of ownership and precision in our testing methodologies. Our collective efforts saw the automation of over 200 test cases and a 45% reduction in product defects within a year.The cornerstone of our success was communication—keeping our engineering teams, UX designers, product teams, and leadership in lockstep with QA's heartbeat. Our strategic planning was robust, dynamic, and adaptable, navigating the complexities of project management with tools like GitHub, BrowserStack, TestRail, and Slack.In an environment where change was the only constant, our agile methodologies, tool proficiency, and strategic risk management allowed me to respond and lead the charge in the QA domain. Key achievements include:- Elevating the POS app's quality and reliability through dedicated testing.- Transtion testing support of iOS native to React Native.- Overseeing the transition of card reader technology from BBPos to Stripe SDK, affirming the system's reliability.- Extending Shopify's international presence by leading tests for new country integrations.- Enabling the Tap to Pay on iPhone functionality, a pioneering move in mobile payment solutions.- Testing Support of POS Go device- Smoothing the migration path for QuickBooks users transitioning to Shopify POS.- Ensuring the Chipper 2X BT card reader's launch met Shopify's rigorous standards for secure payment processing.- Collaboratively enhancing the Shopify POS app's reliability and user experience across multiple platforms.

Irving, Texas, United States

As a Quality Assurance Engineer lead at 7-Eleven’s R&D facility, I was part of a team of manual and automation QA Engineers that were responsible for the designing and implementing tests, debugging and defining corrective actions for a NextGen device for C-store and Petroleum markets. I’m responsible for End-to-End manual testing of a multi-tiered Java-based application which controlled the NextGen device. We were also tasked to analyze and troubleshoot complex software issues and tested the solutions provided by the development team to overcome and prevent future problems.

Dallas/Fort Worth Area

As Quality Assurance Engineer, I’m responsible for developing and maintaining the technical and operational integrity of Excentus products and services. I'm accountable for performing quality assurance duties throughout the life of a project by evaluating and testing information systems products/services to ensure each are meeting company standards involving quality, performance, accuracy and end-user requirements. Skills Summary • SQA Testing & Methodologies• Functional Testing• Test Cases & Test Plan Processes • Defect Tracking• UL Collis Tool Chip and Magnetic Stripe Testing• Regression Testing• Stagging and Production deployment• EMV Quick Chip Insert Testing• Smoke Testing• Data Migration Testing• SQL and JavaScripting• POS UI Testing• Load Testing• SalesForce Map UI TestingCurrent Responsibilities & Tasks:• Evaluate and test new or modified software products• Manual POS Testing (NCR/Passport/Radiant/ePCATS and VeriFone)• Provide a breakdown of QA tasks and time estimates for sprint planning• Participate and provide input in user stories estimation and technical design review meetings• Develop and document test strategy for sprints• Develop, maintain, and execute manual test cases• Identify, analyze, and report test results• Report, track, and monitor defects in the defect tracking system (CA Agile aka Rally)• Support the QA Automation Engineer by writing and/or editing test cases and executing automated test suites• Provide input in developing Quality Assurance standards• Work in a highly collaborative environment with a team of QA Engineers, software developers, project and product managers• EMV POS Certification with VeriFone MX915 using Collis EMV Testing Tool• PCI and PA DSS Certification procedures with RapidConnect/ FirstData Payment host

Excentus serves Retailers and fuel station partners by providing next-generation fuel-pump and cross-marketing technology to Retailers and Convenience Stores. A Program Support Analyst is responsible for providing various levels of support for the Company’s products and services. This person will work with all levels of management teams, customers and peers in the identification, escalation and resolution of issues, delivery of products and projects, software/hardware testing, training, and product documentation support.Responsibilities Include:Provide technical knowledge and expertise of the varied software platforms that utilize the following: * Windows OS * Linux OS * Oracle * SQL * Network Infrastructures, Protocols, Hardware * Communication Protocols (Electrical, Serial) * Visual Basic ScriptsDemonstrate professionalism in: * Communication * Commitment * Integrity * Willingness to learn * Respectful of others * Sense of Urgency * Thrives in a multi-tasking environment * Taking ownership of issues * Demonstrating follow through and ensuring resolution of issuesCustomer Care Services: * First Line Telephone Support * Fuel System Support * POS Support * Remote Software Installation, Upgrades, and associated Scheduling Requirements * Remote Software Testing and Troubleshooting * Dedicated Customer Support to other teams * Communication of Software Development Improvements to other teams * Documentation Creation and Support * Creation of Customer Care Statistics and Reports * After-hours Support

Entered data for VOC QuantificationsManaged High Level 9209 HVOCs Repaired and installed new hardware for PC'sHandles various Lab duties (Distillation, PCB's, water testing and compatibility etc)Operated Gas Chromatography machines

Built and repaired 27+ gaming computers for private customers Assisted in several house calls on internet connection and virus/Trojan horse issues Performed Remote desktop connection using 'Team Viewer" Assisted in setting up and installing servers Setup VPN and SMTP email servers (e.g. Outlook)Created two basic internet websites.

Operated and maintained a linear accelerator that manufactures pharmaceutical isotopes Built and customized dell server stations, racks for servers, control chassis power supplies Built customized computers to operate the "KIPROS" accelerator to make Iodine-123 Assisted in customizing dell servers to run information for RF energy tuningInstall new computer hardware and updated software

Trouble shoot PC's, Configured windows XP, software UpgradesInducted and merchandised CD's DVD's and Graphic Novels for Wal-Mart and Sam'sRepaired Inductor Machines Batch Pulled emergency orders Trained new hiresAssisted supervisor with special projects