Michael Anderson Email & Phone Number

Greenville, South Carolina, United States

Calhoun, Georgia

Calhoun Motocross

Charlotte, North Carolina

Chattanooga, Tn & Orlando, Fl

Afghanistan

Knoxville, Tn

*Prepared an annual operating budget, goals, and objectives for each department and monitored the departments' performance. *Directed the hiring and training of managers for Service, Parts, and Collision Center. *Worked with department managers to improve profitability and efficiency. *Created and maintained a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. *Worked directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. *Created dealership service and pricing polices for approval by the General Manager. *Created the entire Fixed Operations Policy and Procedure manual. *Ensured the service repairs were performed efficiently and correctly by conducting spot checks on jobs. *Created the Toyota Signature Process and accomplished Level 3 Signature Certification. Only 40 of the 1200 dealers nationwide have accomplished this certification. *Obtained the Toyota Certified Collision Center Award. Only 56 of the 1200 dealers nationwide have accomplished this award.*Member of the Lexus/Dealer Tire Counsel

Knoxville, Morristown, & Tri Cities

* Broad-based management experience in the Automotive industry. Highly experienced in both stand-alone and multi-site dealership operations. Successfully identified dealership's strengths and weaknesses and established departmental goals that achieved sales and profit objectives.* Built a strong team environment where pride and motivation resulted in improved sales. Interviewed, hired, trained and evaluated personnel. Implemented training and motivational programs to assure consistent high levels of productivity and to retain quality employees. * Combined core business functions to provide strong, decisive, and profitable leadership. Ability to dramatically improve and maintain CSI through proactive, customer-oriented management techniques with the ultimate goal of earning customers for life.* A firm, but fair leader able to gain confidence easily and develop relationships built on mutual trust and respect. Ability to motivate staff to perform to full potential, while maintaining customer service integrity.* Other areas of responsibility included; team building and motivating, recruiting and training, strategic planning, advertising and marketing profitability improvement, and expense control

Knoxville, Tn

* Successfully trained, coached, and developed staff to ensure performance measured up to company code of conduct and/or increased skill and knowledge.* Coordinated shop scheduling* Managed shop and technicians to ensure 100% customer satisfaction.* Implemented new work orders and warranty procedures.* Budgeted reports for service operations and training expenses* Responsible for personnel actions; including salary increases, promotions, transfers, interviews, new hires and terminations.* Responded to escalated customer calls from team members.* Daily operations of the parts department. Worked closely with countermen, warehouse personnel and wholesale delivery personnel. My responsibilities included inventory control, marketing, and employee supervision and training.* Scheduling and organizing all aspects of business with responsibility of up to 40 employees; development of management teams payroll, accounts payable, budget management, P&L, facility maintenance, inventory, and cash control.* Knowledgeable in implementing safety management; OSHA experience* Dealership safety officer* Nissan Top Service Manager Award of Excellence

Knoxville, Tn

* Managed all day-to-day operations of the shop and supervised automotive technicians.* Responsible for opening and closing six days a week, hiring, training and discharging employees as well as parts inventory and acquisition.* Accountable for all service writing, which included scheduling of vehicle service and repairs, data entry of repair orders, answering customer inquiries, advising needed repairs and estimating service costs.*Worked with customers and commercial clients, insurance company claims, extended automotive warranties, and all aspects of automotive repair whenever necessary.

Oak Ridge, Tn

* Extensive and complete work including engine repair, engine performance, manual transmissions, automatic trans/transaxle, drive train and axles, transfer cases, differentials, brakes, cooling systems, ABS systems, heating and air conditioning, complete electrical/electronic system repairs, emission control system, suspension, power steering, rack and pinions.* Achieved Gold Level Honda Master Technician status.* ASE Certified Technician