Responsible for requirements gathering for different Business Units of a client bank.Responsible for translating the requirements into user stories for use of the development and QA teams.Coordinate with the different teams to ensure that requirements of the client are met.Sucessfully implemented the client’s Help & Support site.Sucessfully deployed system improvement on the client’s Financial services cloud. Improvements done on the client branch and contact center units.

Senior Business Analyst: Microsoft Dynamics 365 CRMJob Summary: Responsible for gathering data from stakeholders, process owners to document current state process and future state requirements.Develop action plans with Dynamics 365 configuration resources on implementation of customizations.Partner with the technical team to document and test required customizations.Participate in UAT and implementation phases.Perform customizations of Dynamics 365 CRM using PowerApps and Power Automate.

Business AnalystJob Summary: Worked as Business analyst responsible for providing analysis, design, production support and process improvement initiatives for the client’s telecommunication systems.Shift LeadJob Summary: Worked as Shift lead responsible for leading a team of 3 RPG developers in providing production support for the client’s telecommunication systems.

Business AnalystJob Summary: Worked as a Business Analyst responsible for providing analysis of system changes required in order to comply with state and federal insurance regulations for a client in the Insurance Industry. Senior RPG AS/400 Consultant Job Summary: Worked as RPG AS/400 developer responsible for providing analysis, development and testing of programs for RCG’s clients in the Banking and Pharmaceutical Industry.

Job Summary: Worked as RPG AS/400 developer responsible for providing analysis, development and testing of programs for ITS’s client in the Logistics Industry. Project Based work.

Job Summary: Worked as Business Analyst for an IBM Telco migration project. Assisted in the migration of the billing system of 3 regional telcos to the existing billing system of an IBM client. Project Based work.

Job Summary: Worked as RPG AS/400 developer for ITS’ clients in the Logistics and Banking industry.

Job Summary: Worked as RPG AS/400 developer providing production support for an IBM Telco project. Project Based work.

Job Summary: Worked as RPG AS/400 developer for IBM New Zealand’s Telco solutions product.

Technical SupportJob Summary:Worked as technical support for IBM-Diebold's Automated Teller Machine (ATM) product.RPG DeveloperJob Summary:Worked as RPG AS/400 developer providing analysis, design, and production support for IBM’s Telecom billing solutions.