Support scope on on-premise and Cloud Servers Wintel OS versions. 2008 to 2012, 2016 and 2019 Full support to Wintel servers via RDP, CLI, ILO account Ensure server availability thru server monitoring alert via and HP OVO and Azure log analytics thru Microsoft Management Agent. Provision Shares and DFS Share access requirement DHCP, DNS Management, IIS Application Management Provide server access and profile management. Cooperate with other Platform/Applications group as part of a team focused on customers' business. VMWare Management and Support• Management control of VMWare Hosts servers• Ensure and VMWare server availability to business users• Server build using templates• Provisioning of VMs and access permissions• Manage snapshots as part of server / applications testing• Restoration of VMware thru backup / snapshots• VM Template update• VmTools and HW updates.

Troubleshooting Desktop, laptop, Printer, & other related hardwareImage deployment using clonezilla & through SHH ServerConfigure Audio Code Phone to Sign inConfiguring & troubleshooting of MS Outlook Set up & configure of iEi unit on h games & table games application.Reset password & Unlock user account thru Active Directory

* Managing Advance Malware Protection (Cisco SourceFire)* Active Directory Management* Symantec Bluecoat Proxy: Website Access Review and Approval* Barracuda Spam Firewall* 2 Factor Authentication (Entrust)* Email Administration (Exchange, IMAP, Outlook)* Suspicious Email Investigation & Blocking (Spam, Phishing, Spoofing)* Implementing Security Projects:- Intrusion Detection-Prevention System (IDPS)> Initiated POC on: Cisco SourceFire- Endpoint Encryption- Data Loss Prevention (DLP)

DUTIES AND RESPONSIBILITIES• Answering phone calls from customers professionally and responds to inquiries and complaints.• Determining problems or issues in queries or complaints handling nature and proposing solution for enhancements.• Following up complicated customer calls when required.• Handling and resolving customer complaints regarding product sales to customer service problems.• Providing individualized customer service of high-standard professional level.

Act as a technical consultant on all customer interaction (call, email, chat), treating each call as an opportunity to provide customer satisfaction• Provide Applications support and guidance on features, functions, and use of products and versions • Incident and Service Request fulfilment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process.• Solution adoption consultation assists in minimizing risk due to change in Customer environment impacting Customer Users’ experience with and/or expectation of IT. • Coverage hours: 24x7x365 • Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call to the appropriate resolution group• Escalation and management of calls to agreed service levels• Identify, analyze problems and recommend improvements identified in their own area of responsibility and implementing those with a recognized business benefits• Attend troubleshooting calls and execute installations, desktop maintenance and upgrades. • Extend technical support for technology projects. • Assess user needs and develop technical solutions on work related issues. • Communicate with other campus information technology offices. • Document on technical support and business processes.• Offer remote support on network connectivity and printing.• Install and manage peripheral support devices like printers. • Examine, manage, maintain, upgrade and support network servers’ equipment and maintenance. • Order and buy computer systems and work with purchase personnel.

Computer repair technicians fill this need, and while their specific responsibilities can vary from position to position, their duties often include: Installing hardware and software systems. Maintaining or repairing equipment. Troubleshooting a variety of computer issues.