Michael serves as the Inside Sales Representative for the Integration Team of EST Group. He is responsible for new business development and managing current clients. He is a passionate advisor and his mission is to solve business problems by leveraging technology. EST Group is an IT solutions company, with a strong focus on providing integration and consulting services tailored around automating, managing, and securing your organization’s IT environment. Our goal is for our clients to achieve maximum efficiency and productivity. We strive to provide the best experience our clients, partners, and employees have ever had with a consulting company.We have focused on identity management solutions since our inception. As a solution-focused company rather than a product-focused firm, we take a consultative approach and match solutions to address and solve specific business issues. We do not force our clients to change their requirements to meet the needs of a product, rather we meet their requirements with a solution and leverage the right product or software. Over the years we’ve developed a detailed process to assess the readiness of a company for an IdM implementation, while at the same time laying the foundation for a successful IdM project through requirements gathering. These processes consist of steps that will lead the organization to a defined project plan that will deliver a complete IdM solution. We target education, commercial, government and healthcare markets to provide a wide variety of services, in a niche-oriented form, in order to provide specialized IT services that are tailored to specific needs, whether it is automating the management of user accounts or adding several petabytes of data storage to your data center.

Effectively managed portfolio of 1,100 business customers.• Called and closed new customers, targeting key accounts for new business.• Increased customer retention and overall portfolio revenue.

Tackled and resolved complex billing issues for internal and external clients.• Responsible for handling service orders for customers in assigned territory.• Earned highest quality rating in September 2010 and February 2011.

Customer Service and Sales• Addressed product inquiries via phone and email.• Responsible for processing large quantity orders, increasing company sales.

Troubleshot and resolved multiple TXU Electric and TXU Gas customer issues.• Provided product and service recommendations based on customer needs.• Exceeded company expectations each month while scoring 100% quality ratings.

Edited new releases for clients while meeting critical deadlines.• Successfully distributed news stories to various media outlets around the world.• Responsible for completing multiple projects in a team environment.