Michael Appleby Email & Phone Number

Largo, FL, US

• Review electronic cases produced by the Falcon Fraud Detection System
• Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
• Analyze transaction patterns and respond quickly to high-risk situations
• Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
• Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
• Process Lost/Stolen account calls

Longwood Florida

Make our clients “Raving Fans” by identifying our client’s unique needs and addressing those needs with creativity and innovation.-Review clients contracts to ensure they are fully executed for the NCUA examiners.-Work closely with our client’s vendors to obtain any missing information to make contracts fully executed. ie: signatures, effective dates.

St. Petersburg Florida

Providing outstanding customer service to clients by addressing any questions and concerns associated with background investigations in a fast-paced environment (55+ cases per day).-Working closely with multiple departments.-Monitoring high profile cases to ensure timely resolution.-Training and mentoring new employees.-Maintaining and updating an.

Clearwater Florida

Ensured the highest quality customized support to customers for all long distance moving and storage needs.-Created accurate incident reports and monitored for appropriate corrective action.-Worked closely with franchise locations, call center, and risk management teams.-Analyzed travel times and predicted accurate Estimated Time of Arrival.