Michael Arce Email & Phone Number

Peapack, New Jersey

The Client Partner, WSRM BT, seeks to advance the business strategies and objectives of internal customers through the application of information technology expertise. This position will be a primary BT point of contact for the Worldwide Safety, Regulatory, and Medical organization.Business Partnership:• Partner with WSRM organization to understand their challenges and identify ways information technology can contribute.• Develops a multi-year technology strategy aligned with the business strategy and broader company and industry trends.• Forge and manage relationships with key stakeholders at multiple levels in the organization and manage expectations as needed• Participate in client leadership teams.Project Delivery:• Conduct business analysis activities necessary to identify a business need, problem, or opportunity, define the nature of a solution that meets the need, and justify the investment necessary to deliver that solution. • Collaborate with business customers, solutions delivery providers and shared service groups to design quality solutions and maintain necessary service levels.• Accountable for ensuring that solutions and services deliver expected business value.• Works to realize full business value of solutions and services through a deep knowledge of business process design, and change management.• Accountable for audit and inspection readiness of applications.Financial Management:• Works with the appropriate governance groups to prioritize initiatives and secure funding.• Responsible for project and support budgets, ensures effective financial management including procurement of services and forecasting of expenses. • Responsible for project accruals and tracking project expenditures.

New York, Ny

Business Partnership:•Primary alignment with Medical BT Business Partners supporting the Regulatory and Quality Assurance functions within Pfizer Medical. Also provide support for the Development Operations and Centers for Therapeutic Innovations teams in WRD and the Medical Development Group supporting the Pharmaceuticals Business Units. In this role I’ve aligned with Business Partners to identify customer business productivity needs or challenges then discover ways in which Pfizer’s BT portfolio can contribute to customer success.Project/Work Delivery:•Prioritize and coordinate the delivery of services to our customers. Managed requirements gathering meetings with customers and support teams on a regular basis to properly understand customer needs and set expectations on work responsibilities and schedules. •Management of the EBT consultant team maintaining the SDI SharePoint site. •Successful Service Deliveries include:oFDA AC Support – Medical Embedded BT Lead for Advisory Committee Support for Sutent, Axitinib, Pristiq, Crizotinib, Tanezumab, and Advil programs.oEstablishment of NY CTI Support – Provide BT support to the Centers for Therapeutic Innovations team in NY City.oCV Medical BT Refreshes – A ~$100,000 project to upgrade laptops for Medical customers who had units that were coming up as “End of Life” in years 2011 and 2012. oWRO Submissions Burners – Successfully installed high end publishing hardware for Regulatory Submissions to the FDA.oCV DMS – Contributed to the success of the Medical DMS project.Financial Management:• I successfully managed a $282,000 budget for the Medical Embedded BT consultant team to ensure we met our project forecast. Review forecasting information in Cognos every month to verify that the budget was on track and to identify any inaccurate charges that may impact the project. • Monthly vendor accruals were submitted accurately and on time.

New York, Ny

Managed the Service Delivery team’s workload and assigned staff and contracted resources to execute client requests. Team workload included requests for SharePoint sites, collaboration technologies such as WebEx and Adobe Connect, application support, external partner support, and information surfacing.Worked closely with Site Service Managers to identify trends and properly prepare the Service Delivery team to meet customer expectations.Produced reports describing value the Service Delivery team was providing to customers. Managed internal team operations by making sure schedules were met, processes were properly documented, and cross-pollinating skills among team members.Provided guidance and coaching to team members when faced with challenges. Created an open environment promoting collaboration among team members.Project Lead for the Medical PC Refresh project in NYHQ. Upgraded ~200 colleagues and contractors to the latest Pfizer equipment and image standards.

New York, Ny

• Build and manage relationships between key clients, including executives, and vendors in an effort to improve processes and fulfill client needs.• Work with divisional leads to track headcount and optimize office space usage in New York Headquarters.• Review and approve vendor budgetary proposals.• Create and manage project schedules and budgets for various facilities activities such as office construction, VP office renovation, and departmental colleague office moves.• Manage multiple vendors for different projects happening simultaneously and keep track of expenses to make sure they are staying within the approved budget and contractual agreements.• An advocate within Global Operations for client groups when creating long term space plans at Pfizer’s New York Headquarters and New Jersey offices.• Created inclusive environment by engaging teams from different division in efforts to provide effective and efficient services to Pfizer colleagues. Worked cross divisionally with Worldwide Technology, Global Operations, Legal, and EHS to improve individual client and departmental moves and office environments.• An Account Manager with the New York Space Consolidation project. o The goal of the project is to shed approximately 800,000 square feet of real estate which will generate millions of dollars in savings for Pfizer.o I have worked closely with my current assigned customer groups, WT, CHR, and PGM, to begin space planning and verifying their NYHQ occupancy.o As a team member I have participated with GO, WTBI, and CHR to provide the proper technological support and HR policies which will allow for colleagues to work remotely and be as efficient as if they were in the office.

New York, Ny

• Project leader for PGP Service Center and Census database websites.o PGP Service Center was created to be a one point of contact for all PGP colleagues to use for their facilities needs. Services such as PC support, telephone and furniture requests, and office moves could be found on the website.o The Census database was created to manage office space needs and to track colleague and vendor headcount in New York.• As PGP leader for various facilities related projects, I work very closely with Corporate Facilities to properly plan and budget for floor construction and occupancy.• Managed vendor relationships to ensure agreed upon deliverables were being met and within approved budgets. Regularly met with vendors to discuss status on work and expenses.• Suggested more efficient processes to team management.

New York, Ny

• Hired from internship.• Handled facilities requests such as new phone installations, voicemail, analog lines, office/workstation moves, paint jobs, and electrical/cable box installations for over 2500 clients.• Worked with PGP Business Technology and CIT to create a web page for clients to submit their requests (http://home.pfizer.com/cfc/). Also worked with BT to enhance the Atlas Office Space Management web page.• Kept all floor plans updated for PGP in the Headquarters’ campus.