Michael Armstrong Email & Phone Number

Glasgow City, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Motherwell, United Kingdom

Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers.And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates. Ascensos is built on our belief that not all contact centres need be the same. We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients.For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to us.If you're in need of a fresh approach. Let’s talk, 07478 703 863.Ascensos is the next generation of contact centres in the UK.www.ascensos.com

Kilmarnock, United Kingdom

Responsible for analysing, designing, developing and implementing new lines of business from our financial client.• Change Management• Continuous Improvement• Banking SME• Stakeholder Management• Analyse and understand client business requirements and translate client vision and objectives into project plan• Effective coordination between different functions internally and externally• Act as an interface between the client and the new business process• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation • Responsible for building strong relationship with the client and setting out clear objectives and agree timescales and sign off• Analysis of management information for the purpose of continuous service improvement• Conduct requirements analysis workshops and produce configuration documentation• Participate in documenting and improving team processes and documentation