Michael Arnold Email & Phone Number

Greater Nashville Area, Tn

As the head of our technology department, I am responsible for developing, budgeting and implementing my company's technology roadmap. I leverage my BI background for analysis and data development, deliver software integration projects. and manage both internal staff and an MSP to ensure availability in a hybrid Azure/on-premise infrastructure.-2016 and 2018 recipient of Viewpoint Rock Solid Technology Award for developing solutions that expand the capabilities of the leading construction industry ERP.-Executing migration from on-premise VMWare Windows Server infrastructure to Azure.-Serve as technical lead for lean transformation initiatives.-Eliminate waste by developing mobile solutions to automate operational workflows.

Greater Nashville Area, Tn

-Increased call center volume forecast by over 10% as operation scaled, generating profits in excess of $1mn.-Manged team of three analysts.-Utilized SQL, SSRS, Excel, SharePoint, JMP, and R to provide data solutions supporting audiences ranging from front line representatives to executive leadership. -Provide insight and tools for operations, finance, training, process improvement, PMO, and quality assurance teams to support a technology driven customer support product at multiple call centers.

Greater Nashville Area, Tn

-Created and automated data sources and performed statistical analysis on key descriptors of millions of customers to inform forecasting models to maximize cost avoidance while maintaining customer experience.-Developed interactive dashboards for daily monitoring of KPI and coaching personnel across multiple call centers.-Provided analysis and reporting for project and client delivery teams to facilitate process improvements and support investment decisions.

Greater Nashville Area, Tn

• Produced a dashboard that tracked time billed by resources and provided analysis resulting in executive action that yielded significant cost reductions.• Performed analysis on third party labor spend that resulted in process changes that mitigated risks and produced savings.• Delivered high customer satisfaction while substituting for a manager overseeing a key prioritization process and facilitating meetings with VPs, directors, and managers.• Acquired proficiency in multiple query systems to develop KPIs to monitor vendor performance.

• Created lessons and tracked data to improve instruction, leading students to 2 years growth in math knowledge and over 1.5 years growth in reading and language usage on the nationally normed NWEA assessment during school year 2010-2011. • Led school district in 4th grade math growth performance for 2 consecutive years.• Served on School Leadership Team triangulating and analyzing data to inform instruction.• Coached cross country and baseball while providing tutoring for struggling students and athletes.• Created Excel documents formatted to provide actionable student data profiles.

Master Of Business Administration - Mba, Business Analytics

MBA with concentration in information systems, business analytics and predictive modeling.

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Concentration in Business Analytics and Technology.