• Managed IT infrastructure including Network LAN, WAN, Data Center, Disaster Recovery facilities, telecommunications and IT help desk.• Improved vendor relations and contracts across all infrastructure areas resulting in reductions of $300k per year in operational expenses.• Successfully led the implementation of Microsoft 365 increasing productivity and reducing travel cost to satellite locations.• Successfully led our data center consolidation project utilizing cutting edge cloud and virtualization technology resulting in the retirement of over 100 servers and saving $30k in operating expenses. • Developed IT standards and policies related to security, change management, incident management, customer service, disaster recovery, process improvement, desktop and software support.• Developed IT professionals through skills assessment, gap training, mentoring, feedback, and promotions for key talent.

• Managed and coordinated all information systems resources, projects, and initiatives.• Streamline the IT function by separating support tasks, creating standard work and implementing best practices resulting in savings of $700,000.• Implemented and monitored service level agreements with staff and customer’s ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 95% customer satisfaction for 2 years.• Developed and monitored site project budgets ranging from $1,500,000 to $3,000,000 resulting in an on time on budget completion rate of 95%.• Developed, administered and tracked a $3M capital budget, an $800K staffing budget and a $400K maintenance budget.

• Developed project management processes and disciplines in the areas of the project schedule including communications, human resources, education, change, cost, and risk management. • Managed multiple projects directed toward strategic business objectives. • Developed MS project 2010 training course and facilitated training throughout the organization.• Developed Leadership Project Management training and facilitation.

• Recruited, trained, supervised, evaluated and mentored staff.• Evaluated, identified and recommended hardware solutions.• Coordinated large projects across sites or within a team and supervised multiple projects simultaneously.• Prepared project plans and estimated schedules, project budgets and resources requirements.• Provided direction for strategic projects totaling approximately $3-4 million per year.