Michael Aylott Email & Phone Number

Hemel Hempstead, GB

Milton Keynes, England, United Kingdom

Hemel Hempstead Industrial Estate, England, United Kingdom

Managed 2 supervisors and 15 frontline client experience executives, ensuring daily and weekly KPI’s were achieved. Managed the departments stock of cases to ensure they were resolved within 48 hours.

London, England, United Kingdom

Managed up to 14 adjudicators, ensuring a consistent approach to complaint resolutions, quality of work as well as the overall performance and development through coaching and mentoring. Managed multiple streams of work within the same team with each area having different targets and requiring different areas of expertise. Empowered adjudicators to think.

Hemel Hempstead, United Kingdom

Managing all elements of the team on a day to day basis including complaint escalation, coaching and developing the team to deliver superior service. Maintaining up to date records of development.Completing internal and external audits to ensure that internal and external regulations are adhered to. Proof reading letters before they are released to the.

Fraud Operations

Running a department of 20 peopleSetting targets and how these targets would be measured. Creating procedures for how to spot and deal with fraud. Maintaining an intranet site that contained the procedures.Managing risk when dealing with high value payments. Rating and rewarding the department as part of the end of year appraisal process. Working with.

Creating an intranet site containing rules and regulations of inventive as well as the winners of the incentive.Keeping an accurate database of winners, prizes and cost. Managing a budget to ensure that the incentive stayed within cost. Liaising with managers of various global site to aid in the awareness of the incentive Acting as a helpdesk for any.

Hemel Hempstead, United Kingdom

Key holder for the building and the safe. Responsibilities included; The safety and enjoyment of everyone onsite. Ensuring that “games” ran on time and that the staff in the games were completing their role to the best of their abilities. Selling the various products that Quasar offered (i.e. birthday parties and exclusive events). Running the children’s.