Michael Ayoub Email & Phone Number

United States

Sacramento International Airport

Sacramento, California

GM

• Supervises all daily operations and sales functions. • Directs and controls the servicing of customers and responding to any inquiries or complaints while influencing customer satisfaction. • Increasing revenue and ensuring all Quality Assurance standards are maintained. • Builds and maintains business relationships to facilitate organizational profitability. • Responsible for development, scheduling, performance and monitoring of employees. • Team building, Goal setting and CSI management. • Monitors rental agreements to ensure correct rates and expenses are being charged. • Maintains vehicle control in accordance with company guidelines. • Inventory, mileage discrepancy and revenue report updating. Accomplishments accomplished increasing revenue for our counter sales over PY every year since I have started. Trained outside check in agents to to overcome objections regarding increasing gas and customer service percentages. Created contests to motivate Rental Sales associates. Created morning and mid shift huddles to help inform all agents on daily business. Won CEO which is the highest award for customer service. Skills Used delegating , accountability , goal setting, monitoring , training. Running daily basic daily duties , prepping for daily business , inspecting car class reservation , checking for deliveries, and most important not having reservations failures.