Customer Service Representative
24-7Intouch
Sep 2016 - Nov 2017
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Michael B. Email & Phone Number
Customer Service with a Smile
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Role
Customer Service with a Smile
Location
Casselberry, Florida, United States
Who is Michael B.? Overview
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Quick answer
Michael B. is listed as Customer Service with a Smile based in Casselberry, Florida, United States. AeroLeads shows a matched LinkedIn profile for Michael B..
Michael B. previously worked as Customer Service Representative at 24-7Intouch and Data Services at Embarq/Centurylink. Michael B. holds Ccna, Networking from Self Study.
Profile bio
About Michael B.
I retired from CenturyLink in 2012 after a fascinating and fulfilling 27 year career in customer service and network operations.I spent a year as a caregiver and advocate for my beloved and irreplaceable spouse, Marie, during her final illness. In addition to a variety of short-term positions, I've been using my semi-retirement to savor a lifetime of memories. I'm drawn lately toward educational opportunities and volunteering, and hope this trend will continue as time goes on.
6 roles
Michael B. work experience
A career timeline built from the work history available for this profile.
Data Services
Tier 1 troubleshooting and ticketing on ATM, Frame Relay, Ethernet, E-911 and Managed Network Services
Jun 2008 - Oct 2012
Noc Technician, Voice
Regulated line testing in DMS100 and 5ESS switches. Also, Non-regulated CPE monitoring in Nortel and Fujitsu PBXs.
May 2005 - Jun 2008
Pcs Translations Specialist
Maintaining translations tables in 10 Nortel DMS-MTX switches. Working repair tickets for wireless troubles systemwide. Voluntarily moved back to Local Division NOC (Embarq) when the spinoff was announced.
Jan 2004 - May 2005
Technical Analyst
Regulated POTS and trunk line testing and repair tickets in Nortel DMS100 and Lucent 5ESS switches.Trouble ticket triage, routing and some troubleshooting.
Sep 2000 - Jan 2004
Operator, Service Center Clerk, Service Rep
United Telephone Of Florida/Sprint
Successive positions of increasing responsibility, culminating as Point of Contact Representative, handling all the service order and bill disputes for Sprint's largest customers.As operator, learned rapid and courteous call-handling.As service center clerk, received repair calls and dispatched technicians.As service representative, made management presentations, met with customers, assisted sales, and completed projects involving billing and installation of all LEC productsServed on the morale committee.
Nov 1985 - Sep 2000
2 education records
Michael B. education
Ccna, Networking
Self Study
Hazmat And Bloodborne Pathogens Certification
Us Dot
FAQ
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Quick answers generated from the profile data available on this page.
What is Michael B.'s role at their current company?
Michael B. is listed as Customer Service with a Smile.
Where is Michael B. based?
Michael B. is based in Casselberry, Florida, United States.
What companies has Michael B. worked for?
Michael B. has worked for 24-7Intouch, Embarq/Centurylink, Embarq, Sprint, and United Telephone Of Florida/Sprint.
How can I contact Michael B.?
You can use AeroLeads to view verified contact signals for Michael B., including work email, phone, and LinkedIn data when available.
What schools did Michael B. attend?
Michael B. holds Ccna, Networking from Self Study.
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