A proven leader in IT operations, providing mentorship and administrative functions for a team that works with a broad customer base, including: students, faculty, and staff at all levels, serving customers with varied backgrounds and abilities as an IT support professional and mentor. I pride myself at being an excellent problem solver with strong communication, and interpersonal skills who is able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills.Being a well rounded individual with experience working in education, healthcare, insurance, military, retail, and transportation industries has helped me grow to be as comfortable in a board room as I am getting my hands dirty at a work-bench.