Michael B. Email & Phone Number

Columbia, South Carolina, United States

My current contract is with the South Carolina Department of Administration to support a very high-profile Salesforce install for the state.

Lombard, Illinois, United States

Re-aligned users and Licenses to tighten up security and re-align roles. Brought the Security Health Check score up 60 Points and reviewed and tightened up all profile and object security.Worked directly with both the CTO and Lead Database Programmer to rebuild all daily syncs from the core to Salesforce for more accurate data. Years of Salesforce Integrations experience.Hired another Salesforce Administrator to assist with the Salesforce re-alignment process. We worked closely to reduce UN-needed fields and objects, re-purpose or create new objects, and then moved forward to working with multiple departments to create new solutions.Worked with outside consultants to verify solutions, and tweak system settings to meet internal requirements. Strong communications and scoping skills, as well as Project Management.Created New Apps, Home Pages, Dashboards/Reports, and Web To Lead, for the following departments - Treasury Management/Cannabis, Retention and Engagement, Virtual Sales, Mortgage, Business Development, as well as Commercial Lending. Created very detailed and custom app for Commercial Lending to include a Post Close Audit,as well as a yearly loan review. Many flows, dependent pick lists, and validation rules were used to help with data integrity.ResponsibilitiesCreate Validation Rules, Manage New User Setup, Roles, Profiles, Permission Sets, as well as sharing rights, and Flow Creation and Maintenance. Created and Maintained Page Layouts, Backups, as well as regular maintenance of Web merge, Application Scoping and Development, Database Queries, Bulk Data Uploading. Create Apps/objects, fields, look-ups, with multiple record types. Dashboards and Reports. Custom workflows. Apex maintenance.Certified Salesforce AdministratorSix Sigma Black Belt Certified.

8700 Orion Place, Columbus Ohio 43240

Lead Salesforce Administrator. Salesforce is a mission critical platform for Corporate One. My responsibilities encompass the following.User Management/MFA/SSO Requirements, Installation, as well as support.Research new solutions, and present to Executive Management.Create/Manage/Refresh Sandboxes. Migrate test code from Sandbox to Production.Sales Cloud and Service Cloud implementation/support. Cases, Queues, Escalation, Notifications, Leads, Opportunities.Validation Rules/Process Builder/Flow BuilderFields/Page Layouts/Record Types/Global and Local Pick Lists/Lookup/Master Detail relationships.Quarterly Data formatting and Data loads of critical Member Financials for Sales and Investments.API Usage and version upkeep.Connected Systems supported - DocuSign, Pardot, Vonage, OwnBackup.Monday.com Administrator for the Marketing Department. Monday.com Responsibilities - Building Fields, Automation, Workspaces/Boards/Dashboards. User Management and security.

Columbus, Cincinnati

Built Custom Workflows, Multistage Approval Processes, and utilized Process Builder to update or link key records. Partnered with Upper Management/Sales/Operations to keep Salesforce database current and updated while building out new solutions to complex problems. Managed Backups, Mass Updated Records (Dataloader), Built and Maintained Reports and Dashboards. Strong understanding of Salesforce security at all levels (Profiles, Sharing, Roles, etc.)Implemented Salesforce phone marketing software both Dial Source as well as SMS360 for outboard calls with logging, while creating new opportunities for sales. Moved Order Processing to a web based paperless system, converting many paper forms to electronic while mapping lookup fields, and utilization workflow automation. This was later a critical piece to continue working during the pandemic for operations and management.Executed and Presented monthly order processing numbers using an extremely complex spreadsheet with large custom Arrays, v-lookups, utilizing Pivot tables to provide detail breakout information for the President/CEO of Modern Office Methods.Installation and user experience with Conga Composer, Data loader, Linked In Sales Navigator, Cirrus Insight, Grid Buddy

Columbus, Dayton, Lancaster, Chillicothe, Zanesville, Lima

Managed technology for 7 office locations. Servers, switches, VPNs, laptops/desktops, wireless requirements. Trained new network analysts and worked with Executives as well as with sales for Demo Room requirements. Lead Analyst for client installs/troubleshooting. From simple network device solutions, to complex large scale installs. Scoped, installed and supported large scale Fax Server Solutions/Scan Solutions for Honeywell, Rolls Royce, Chillicothe Schools and countless others. Strong Color Theory skills to assist color matching systems in the Print Shop/Design industry along with Variable Data systems.

Assisted Technical Sales which would total $2-3 Million per year. Also supported analysis, installation and troubleshooting of network problems in complex environments. Color Analyst supporting Nationwide Insurance, Kinkos, Print Arts Press, and many other Corporate/Print/Prepress/Design companies. GATF trained with Fiery/Splash/Creo. Experience as both a technical sales resource, as well as a network installation analyst.

Helped Retail and Corporate customers with large purchases. I was known as a very technical sales associate. My last year there I sold $1.2 Million with an average markup of 13%.

Computer Information Systems

Education record