Develop and Integrate Test Plans: Collaborate with client technical groups, create comprehensive test plans, and ensure coverage of software and hardware components.Quality Assurance (QA): Conduct QA activities for task sequences and package deployment within the Veterans Affairs (VA) secure environment, managing over 550,000 endpoints using System Center Configuration Manager (SCCM) and Intune.Imaging and Inventory Management: Handle imaging and inventory tasks for the PSES team in the VA test lab, maintaining accurate records and efficient workflows.Configuration Management:Utilize SCCM for software distribution and updates.Manage Active Directory configurations for seamless integration with other systems.Employ tagging and tracking using the internal tool dBat.VMware Deployment:VMware imaging and deployment activities aligned with test plan development.Contribute to the creation of test environments for software validation.PowerShell Scripting:Edit PowerShell scripts for efficient package deployment and system management.Windows Imaging Format (WIM) Development:Develop and deploy WIM images for testing purposes, ensuring compatibility and stability.

Provided comprehensive IT Support for around 250 employees.Image Configuration:Configured images for new hires, ensuring seamless deployment of software and settings.Managed in-house depot repairs, optimizing system performance.Active Directory Management:Created and onboarded users, maintained security profiles in the Active Directory environment.Ensured smooth user experiences by handling account setup and permissions.Google Apps and O365 Administration:Administered Google Workspace (formerly Google Apps) and Microsoft Office 365, managing user accounts, permissions, and collaboration tools.SAN and Network Configuration:Configured SANs to enhance data storage and retrieval efficiency.Collaborated with network teams to optimize configurations facilitating communication.VMware Management:Created snapshots for system backups and disaster recovery purposes.Ensured the stability and reliability of VMware environments.Zultys Phone System Management:Created and managed user accounts within the Zultys phone system.Programmed Automatic Call Distribution groups for efficient call routing.

IT Support for Medical Practice:Provided comprehensive IT support to five locations with over 150 users.Ensured seamless operation of critical systems and applications.Hardware and Software Asset Management:Leveraged Microsoft SCCM for efficient management and provisioning of hardware and software assets.Streamlined processes to enhance productivity and minimize downtime.Active Directory User Management:Created and managed user accounts via Active Directory, maintaining security and access controls.Facilitated smooth onboarding and user experiences.Inventory Management:Maintained accurate inventory records, optimizing resource allocation and cost-effectiveness.VMware Environment Management:Proficiently managed VMware environments, including ESXi 5.5, 6.0, and Horizon View.Ensured stability, scalability, and efficient virtualization.Vendor Management and Escalation:Collaborated with vendors for hardware and software procurement, maintenance, and troubleshooting.Escalated issues promptly to minimize disruptions.Disaster Recovery Planning:Developed and tested disaster recovery plans to safeguard critical data and systems.Ensured business continuity in case of emergencies.Colocation Center Management:Oversaw colocation centers for live failover capabilities, enhancing system reliability.

InfoEd Application Installation and Configuration:Successfully installed and configured the InfoEd application ensuring user functionality.VMWare Environment Management:Proficiently managed the VMWare environment, specifically ESXi 5.5, to optimize virtualization and resource allocation.Dell EqualLogic SAN Management:Oversaw the Dell EqualLogic SAN, ensuring efficient data storage and retrieval.Created and Deployed QA Templates:Configured QA templates, streamlining quality assurance processes.Conducted initial rounds of QA to maintain high standards.Backup and Disaster Recovery:Developed and maintained backup strategies to safeguard critical data.Tested disaster recovery procedures to ensure business continuity.Microsoft Active Directory (AD) Support:Collaborated with the IT team to manage user accounts in the Microsoft AD environment.Configured IIS settings for the InfoEd web server application.

Assumed primary responsibility for medical facility user support:Provided comprehensive IT support for a medical facility with 140 users across three sites.Addressed all levels of user inquiries, ensuring smooth operations.Hardware and Software Asset Management:Leveraged Microsoft SCCM for efficient management and provisioning of hardware and software assets.Streamlined asset tracking and control processes.Active Directory User Management:Managed user accounts via Active Directory, maintaining security and access controls.Facilitated smooth onboarding and user experiences.Inventory Management:Maintained inventory records, optimizing resource allocation and cost-effectiveness.VMware Environment Management:Proficiently managed VMware environments, including ESXi 5.5, 6.0, and Horizon View.Provided education and training on virtualization best practices.Vendor Management and Escalation:Collaborated with vendors for hardware and software procurement, maintenance, and troubleshooting.Escalated issues promptly to minimize disruptions.Disaster Recovery Planning:Developed and tested disaster recovery plans to safeguard critical data and systems.Ensured business continuity in case of emergencies.Colocation Center Management:Oversaw colocation centers for live failover capabilities, enhancing system reliability.