Michael B. Email & Phone Number

Chicago, Illinois, United States

I conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for supplemental security income including State supplements. In addition, I resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement.

Greater Chicago Area

• Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
• Conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
• Provide assistance to beneficiaries and the general public in person, by telephone, or in writing.

Chicago, Illinois

• Monitor personnel/payroll processing activities, resolve and recommend corrective actions using an automated system.
• Communicate with internal and external customers, answer inquiries regarding office procedures and respond to multiple customer demands.
• Perform administrative activities such as following up on requests for information, ensuring the correct material is provided, and distribution of office materials and incoming mail, and routing telephone calls to.
• Use office automation office software such as databases or spreadsheet to enter, revise, sort or calculate, and retrieve data; graphics software to provide graphic symbols, charts and graphs.

Greater Chicago Area

• Assisted People's Gas customers with any inquiries they have.
• This includes but not limited to starting/stopping service.
• Creating service orders to have a technician dispatched.
• Respond to emergency calls, ensuring complete safety.
• Mentor & assist In training of new staff.

Chicago, Illinois

• This position is contracted through The City of Chicago Department of Finance.
• Review CyberDrive & Recorded Property Deeds website to verify ownership.
• Monitor payment processing server to ensure customers are presented with 100%availability.
• Communicated with customers via in person, phone & email.
• Assisted in the implementation of departmental guidelines & procedures.
• Input daily reports of all agent activity to maintain accuracy of all policies