Michael Burnett

Michael Burnett Email and Phone Number

Senior Program Manager @ Snowflake
san mateo, california, united states
Michael Burnett's Location
Austin, Texas, United States, United States
Michael Burnett's Contact Details

Michael Burnett work email

Michael Burnett personal email

n/a
About Michael Burnett

Michael Burnett is a Senior Program Manager at Snowflake. He possess expertise in data analysis, operations management, coaching, customer satisfaction, social media and 5 more skills.

Michael Burnett's Current Company Details
Snowflake

Snowflake

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Senior Program Manager
san mateo, california, united states
Website:
snowflake.net
Employees:
2295
Michael Burnett Work Experience Details
  • Snowflake
    Senior Program Manager
    Snowflake May 2023 - Present
    Austin, Texas, United States
  • Neeva
    Cx Manager
    Neeva Sep 2020 - May 2023
    Austin, Texas, United States
  • Genius Fund
    Fleet Manager
    Genius Fund May 2019 - Apr 2020
    Greater Los Angeles Area
    - Managed the day-to-day delivery operations for a high-end cannabis company, reporting directly to the CEO- Created delivery service team, SOPs, training protocol, and daily operations plan- Created and maintained delivery schedule, ensuring all delivery needs met while allowing maximum flexibility for drivers; system led to very low driver turnover- Coordinated with Accounting and Payroll departments to make sure delivery operations stayed within budget- Monitored fleet vehicles for necessary maintenance- Coached drivers on daily best practices, identifying areas of strength and weakness and created plans for improvement - Maintained encyclopedic knowledge of delivery product offerings to respond to customers- Dispatched drivers to correct delivery areas, creating delivery plans for maximum efficiency
  • Postmates Inc.
    Fleet Operations Manager
    Postmates Inc. Oct 2015 - Mar 2017
    Los Angeles, Ca
    - Maintain an active, high-quality fleet of over 5,000 couriers- Closely monitor fleet quality based on ratings, feedback, and other metrics- Identify and remove underperforming couriers and promote and celebrate high performers- Identify specific challenges for fleet growth and retention and propose solutions- Present the Postmates service to courier applicants by hosting daily onboarding sessions for 100+ applicants- Manage email and social media communications with couriers- Monitor Facebook and Twitter to identify issues and reach out to couriers as needed- Worked to help the LA market grow from 4k jobs per day in November to 20k jobs per day now- Engaged in promotional activities, merchant outreach, and public awareness initiatives- Address courier concerns in-person during daily office hours, taking the time to have personal interactions and meaningful conversations with every courier
  • Hulu
    Customer Support Operations Lead
    Hulu May 2010 - Jul 2015
    Santa Monica, Ca
    - Managed a team of 12-15 on-site and virtual CS agents in their day-to-day activities- Identified and resolved workflow problems to allow my team to function at their optimum level- Clearly communicated needs, goals, and expectations of the department to each CSA- Held CSAs accountable to goals through weekly reports and 1:1s, both in-person and via video applications- Engaged and supported Hulu users through social media, email, and phone- Helped develop the Hulu Support voice and tone in all aspects of communication, specifically when engaging users on Twitter, Facebook, the Hulu blog, and Forums- Implemented tagging system for contacts to better track and define issues, resulting in quicker resolution and increased customer satisfaction- Defined achievable Service Level Agreements and adjusted SLAs with business needIdentified KPIs to define success for each level of employee, adjusted to business need and growth

Michael Burnett Skills

Data Analysis Operations Management Coaching Customer Satisfaction Social Media Team Management Fleet Management Customer Relationship Management People Management Customer Support

Michael Burnett Education Details

Frequently Asked Questions about Michael Burnett

What company does Michael Burnett work for?

Michael Burnett works for Snowflake

What is Michael Burnett's role at the current company?

Michael Burnett's current role is Senior Program Manager.

What is Michael Burnett's email address?

Michael Burnett's email address is mi****@****eeva.co

What schools did Michael Burnett attend?

Michael Burnett attended University Of Oklahoma.

What skills is Michael Burnett known for?

Michael Burnett has skills like Data Analysis, Operations Management, Coaching, Customer Satisfaction, Social Media, Team Management, Fleet Management, Customer Relationship Management, People Management, Customer Support.

Who are Michael Burnett's colleagues?

Michael Burnett's colleagues are Jorge Salas, Jeevan Opel, Kyung Noh, Ashwini Uike, Adam Ciołkowski, Joaquim Grunberger, Lyrad Alontaga.

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