Michael Bailey Email & Phone Number

United States

Slippery Rock, Pennsylvania

Boyers, Pennsylvania

Butler, Pa

• PMO manager for the Nebraska and California Service Centers on the SCOSS A/B contracts• Manage the Operations Excellence Program.• Significant role in the successful contract transition of SCOSS B and National Benefits Center• Led the successful contract transition of SCOSS A (NSC)• Successfully trained over 1,000 staff members on the use of production tracking system.• Member of Working Group to improve production tracking on SCOSS A contract

Boyers, Pa

• Oversee the Quality Control program to include a team of 17 Quality Control Analysts.• Create Policies and procedures through understanding and application of quality standards• Use performance data to direct quality compliance and improvement• Ensure program is in strict compliance with all manuals and contract• Review Inspections and Audits to ensure proper methodology and reporting is used• Maintain records and data within accordance to contract requirements• Subject Matter Expert of the Program• Analyze and create technical proposals for the program• Lead and develop submissions of formal proposals that streamline processes and reduce cost.

• Oversee the Quality Assurance program to include a team of 14 Quality Assurance Specialists.• Communicate Metric Performance to customer and organization• Create Policies and procedures through understanding and application of quality standards• Use performance data to direct quality compliance and improvement• Ensure program is in strict compliance with all manuals and contract• Review Inspections and Audits to ensure proper methodology and reporting is used• Maintain records and data within accordance to contract requirements• Subject Matter Expert of the Program• Analyze and create technical proposals for the program• Lead and develop submissions of formal proposals that streamline processes and reduce cost.

• Oversee 300+ employees in the Pre-Review division• Regular Communication with Customer Leadership • Work directly with VP to develop strategic plans to drive organizational performance • Responsible for overall departmental performance and contractual compliance• Present quarterly contractual performance to Organizational and Customer Senior Leadership• Analyze and create technical proposals and communicate changes to Operations Team• Lead and develop submissions of formal proposals that streamline processes and reduce cost• Lead interdepartmental meetings to address and correct operational concerns • Perform cost analysis associated with operational changes and report findings to VP and Finance • Submit weekly payroll and organizational changes through SAP • Determine appropriate staffing levels and submit detailed position requisitions• Interview and hire new Operations Managers

Communicated daily with customer and Senior Leadership• Workload Management (Forecasting, Assignments)• Ensured contract standards were met • Analyzed technical instruction and communicated changes to floor staff• Subject Matter Expert• Lead a group of 50+ people• Coached and mentored employees • Conducted Corrective Action through meetings with staff • Submitted weekly payroll and made necessary staffing changes • Interviewed and hired new leadership and staff members