Michael Bailey Email & Phone Number

Remote

• Led and unified project teams, both domestic and global, to deliver complex IT projects on time and on budget with focus on quality, change management, risk management, financial management and project control.
• Oversaw international team to build complex global MPLS network with redundancy and diversity, reducing costs $1M per year while increasing availability for various IP services.
• Recovered client relations within politically charged account and renewed multimillion-dollar contract by re-establishing company credibility and driving project quality.
• Planned and scheduled complex LAN / WLAN transformations of multiple American campuses of global manufacturer and collaborated with customer management and technical resources, reducing site outages to minutes, and.
• Delivered objectives for over 20 complex, multi-product customer IT related projects through both face to face and remote coordination with diverse global teams over 17 years to provide required functionality within.

Remote

• Mentor and train project management resources. Mature and standardize project management as a product. Improve quality of project management within the North America practice.
• Increased overall quality of PMO by performing Quality Assurance using project reviews, audits and helping Project Managers better align with Orange and PMI best practices.
• Developed and refined PM methodologies and tools in areas such as bid support, project finances and project controls, resulting in aligned expectations between customers and project resources, boosting accuracy in bids.

St Louis, Missouri, United States

• Organize and oversee project, maintenance, and sparing teams for Fortune 500 network customer with over 10,000 pieces of equipment at over 600 sites in 75 countries. Supervise two full time direct report customer.
• Met and exceeded expectations consistently by facilitating repair times of 4 hours or 24 hours to satisfy contracted equipment service level agreements.

New York, New York, United States

• Dedicated on-site technical support at head office of Fortune 500 financial customer.
• Interfaced with customer at VP level to guide customer expectations and build confidence in Orange's ability to service client resulting in renewal of contract.
• Monitored and led quality of network and maintenance services to customer. Provided feedback to account and support teams to adjust ways of working. Customer satisfaction was changed from unfavorable to favorable.

New York, United States

Provided installation and repair services of WAN / LAN / Telecom equipment for customer networks throughout NY, NJ, and CT.